What is fraud?
Fraud is a criminal act to deceive you and take your cash – it's a transaction that you didn't make or authorise.
Stay one step ahead
Scammers have upped their game and can catch anyone out – even the experts. 84% of people believe they’ve been targeted in the past year.1
Learn ways of protecting yourself from scams, by joining our exclusive event.
We’ve teamed up with an expert from the Dedicated Card and Payment Crime Unit, to host this virtual event. Our special guest discusses scams and gives tips on spotting when something isn’t right. Head over to our Digital Learning Blog to join the talk.
Fraud is a criminal act to deceive you and take your cash – it's a transaction that you didn't make or authorise.
A scam is where you’re tricked into making or authorising a payment to a criminal’s account. Scammers impersonate banks, retailers and official organisations using emails, phone calls and texts that look and sound genuine.
You can join the fight against scammers by learning how to keep yourself safe and how to alert us of an attempted scam.
There are things that scammers do that we never do. Knowing what these things are makes it easier to stop fraud.
If you think you’ve been targeted and have lost money, call us straight away. You can find the numbers you need to report fraud here and report scams here.
It’s easier to protect yourself when you know what to look for.
Knowing about the different types of scam can help you protect yourself if you get targeted.
Understanding what to expect from us and what to expect from fraud and scammers can help you protect yourself and others.
We’ll never
Things scammers often do
We’re teaming up with UK Finance, who’ve launched their ‘Take Five to Stop Fraud’ campaign to help keep you safe from fraud and scams. Following these steps can help protect you and your money.
1. Stop
Take a moment to stop and think before giving out your personal or payment details.
2. Challenge
Could it be fake? It’s okay to reject, refuse or ignore any requests you think seem suspicious – only criminals will try to rush or panic you.
3. Protect
If you believe you’ve been targeted by scammers, report it to Action Fraud on 0300 123 2040 or at actionfraud.police.uk. If you’re in Scotland, please report it to Police Scotland directly by calling 101.
Get more tips at takefive-stopfraud.org.uk
Remember, we’ll never contact you by phone, text or email to ask you to
We’ll also never
Are you a business customer?
Read more on how to protect your business from fraud and scams on our scams business page.