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Popular questions What are IBANs and SWIFT codes? What do I do if I’ve spotted a payment transaction I don’t recognise? What’s the address, the opening hours and phone number of my Barclays branch? How do I find my sort code and account number? What is the cheque clearing cycle and how long does it take? Check the status of our services Want to see how all our services are running? Status updates
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Online Banking How can I find my membership number? How can I log in without my PINsentry card reader? How do I transfer money between my accounts? All Online Banking help
Payments How do I make a payment to someone new? How do I send money abroad? What’s the difference between Bacs, CHAPS and Faster Payments? All payments help
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The app How do I register for the app? What happens if I get a new device? What is Mobile PINsentry? All app help
Mortgages How do I get my mortgage balance? How do I make mortgage overpayments? Can I change my mortgage repayment date? All mortgage help
Fraud and security How do I report fraud on my Online Banking account? Will I ever have to give my PIN online or over the phone? Can I get free security software from Barclays? All fraud help
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