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Popular questions What are IBANs and SWIFT codes? I know what the debit card payment is, but there’s a problem What’s the address, the opening hours and phone number of my Barclays branch? How do I find my sort code and account number? What is the cheque clearing cycle and how long does it take? Check the status of our services Want to see how all our services are running? Status updates
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Online Banking How can I find my membership number? How can I log in without my PINsentry card reader? How do I transfer money between my accounts? All Online Banking help
Payments How do I make a payment to someone new? How do I send money abroad? What’s the difference between Faster Payments, CHAPS (same-day UK payments) and BACS? All payments help
Debit cards My card doesn’t work. What should I do? What should I do if I can’t find my debit card? How do I get a reminder of my debit card PIN? All card help
The app How do I register for the app? What happens if I get a new phone? How is Mobile PINsentry different from the PINsentry card reader? All app help
Mortgages How do I find out my mortgage balance, interest rate and current rate end date? How do I make an overpayment to my mortgage? Can I change my mortgage repayment date? All mortgage help
Fraud and security Will I ever have to give my PIN online or over the phone? Can I get free security software from Barclays? All fraud help
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