How do I log in to Online Banking without a PINsentry card reader?
If you don't have your PINsentry card reader, you can still log in to Online Banking.
Use Mobile PINsentry
You’ll find PINsentry in the latest version of the Barclays app – you can use it as soon as you’ve registered. Watch our handy video to see how.
Log in with your passcode and memorable word
You can do this if you've already set up your passcode and memorable word – just follow the instructions on the Online Banking log-in page. If you’ve forgotten your passcode, you can request a new one on the log-in page.
Don’t have a smartphone or prefer a physical device? You can ask us for a PINsentry card reader online by logging in with your passcode and memorable word. We’ll deliver the card reader to your registered UK address, and you should get it within five working days.
For an audio-accessible PINsentry
Our audio-accessible PINsentry card reader is larger than a standard device, so it’s easier to hold. It also has a bigger screen and an easy-to-use keypad to help you to log in to Online Banking.
If you haven’t set up your passcode and memorable word, you can do this next time you log in with PINsentry. Just by follow these steps
- From your homepage, select the drop-down menu under your name and click ‘Change passcode and memorable word’ under the ‘My details' menu
- Follow the on-screen instructions to set up your passcode and memorable word.
- Enter your new details and select ‘Save’.