What can I do if my PINsentry card reader’s batteries are dead?

If the batteries in your PINsentry have run low, you can either get a new card reader or replace the batteries.

You’ll need:

  • 4 batteries (LR44 1.5V)
  • A small screwdriver

Use the screwdriver to remove the screw on the back of your PINsentry card reader, so you can take off the battery cover. When you replace the batteries, just make sure you insert them the right way up.

If you can’t replace the batteries in your card reader and need to use Online Banking urgently, find out about your log-in options.