How do I generate a PINsentry code?
Insert your card into the card reader and select IDENTIFY.
Enter your PIN for this card into the card reader and follow the on-screen instructions.
An 8-digit code will be displayed. You will need to enter this into the relevant boxes on log-in step 2. Then select the ‘Log in' button to continue. Find out more about PINsentry.
If you get an error message which says “This card is not accepted” or “Card is not responding”, that may be because you inserted the wrong card. Please pull the card out, check and try again.
If you need further help, call us on 0345 600 2323*+ (outside the UK dial +44 247 684 2063*+ ).
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