Help with Mortgages First-time buyer
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Do I need to activate the PINsentry card reader before I use it for the first time?
No, you don’t. You can find online demos on using PINsentry here.
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Can I open an account and personalise my card at the same time?
Find out if your eligible for a personalised debit card when you open a new current account with Barclays
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Do I need PINsentry every time I use Online Banking?
It depends on what you want to do – some services are available without PINsentry. See which ones here.
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Will I still be able to use Barclays Voice Security if my voice changes over time, or if my accent changes?
Yes, you’ll still be able to use Barclays Voice Security if your voice changes, but you may need to record a new voice print.
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Can I see my old statements online if I close my account?
If you don’t cancel your Online Banking registration, statements will still be available for your closed accounts for a period of time. Find out more here.
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What happens if I have an outstanding Transport for London (TfL) payment on my Barclays debit card or Barclaycard?
TfL will try to take payment the next time you touch in to make a journey. They’ll also attempt to take the payment using your card details.
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How do I know if an email I’ve received from Barclays is genuine?
Barclays will send email from time to time, but it could also be fraudulent. See more details here.
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What is London Help to Buy?
London Help to Buy can increase your deposit through an equity loan if you’re looking to buy a new-build home in London. Find out more here.
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If I’ve got a new phone, can I just download the Pingit app again and log in?
No, you’ll need to follow certain steps to re-register for Pingit. We explain what to do here.
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What is a ‘Help to Buy’ mortgage and can I apply for one?
Help to Buy is a government-backed mortgage guarantee scheme. See how to get more details here.
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99+ pages results 99+ These pages may help too
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Step-by-step support
Buying your first home? Our first-time buyer centre has everything you need to know to make the process easier.
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Barclays | Personal Banking
Whether you want a current account, loan or to save, at Barclays, we have a range of products to suit your needs. See them on Barclays.co.uk
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Help to Buy: ISA guide
First-time buyer? A Help to Buy: ISA could give you the financial boost you need for your first home.
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Tools and calculators
Find the mortgage to suit your needs - whether you’re buying your first home or moving, remortgaging or considering property investment.
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Summary box
Saving towards your first home? You could get there quicker with a Help to Buy: ISA. Get a 25% government bonus towards your first home on amounts saved between £1,600 and £12,000.
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Help to Buy
Struggling to save a deposit? We could help you get on or move up the property ladder through our Help to Buy mortgages and Help to Buy ISA.
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Our current ISAs
Take advantage of tax-free savings through our range of cash ISAs.
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Summary box
Take advantage of tax-free savings and instant access to your money with our Instant Cash ISA. Find out more and apply online today.
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Guide to ISAs: allowances and rules explained
Learn more about ISA rules and the annual allowances for tax-free savings.
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Summary box
Barclays Instant Cash ISA. Check out our best cash ISA rates for 2013 online, and open a cash ISA account now
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