Coronavirus help and support
If you’re concerned about the coronavirus situation, we want to reassure you that we’re here to help you get through this difficult time. See what we’re doing right now.
Personal Banking
Develop skills for a more digital world
Try some simple ways to build your confidence so you can take advantage of the benefits that the internet and apps have to offer, like banking from home and social media – safely and securely. Our Digital Eagles are ready to help.
Trying to get through to us?
Because of the coronavirus situation, we have fewer colleagues than usual answering the phones. This means it could take longer than usual to get through – we’re truly sorry about this.
To help us support those who need us most, please check this page first, and only call if you have a financial problem that can’t wait. Thanks for your patience and understanding.
The Barclays app1 is often the quickest way to manage your money or speak to us.
Just log in and tap ‘Live Chat’ under ‘Contact Us’. It’s secure and, because you’ve already logged in, there’s no need for security questions or passcodes. We can help you straight away.
You can also check how all our services are working at any time.
The Barclays app
Take control of your money
Check your balance, send money and earn rewards on your mobile with the Barclays app.2
Bank online
Online Banking gives you quick, secure and convenient access to your accounts.
It's not too late to support
The Big Night In Appeal
Help people and local communities during the Coronavirus crisis – we’re matching donations through our link3 until midnight, 23 June.
Pay in a cheque without paying us a visit
All you need is your smartphone
We’re always looking for innovative ways to make your life easier. Getting to a branch in opening hours isn’t always possible, so we’re pleased to tell you there’s a more convenient way to pay in cheques – anytime, anywhere.
Manage your debt
By consolidating your debts, you’ll get fixed personalised repayments and it’ll be easier to manage your finances. Browse our range of options to see what suits your needs. Subject to application, financial circumstances and borrowing history.
Barclaycard Forward
If you’re new to credit cards, Barclaycard Forward could be for you. It develops with you – so if you manage your account well over the first two years, you could pay less interest. Subject to application, financial circumstances and borrowing history. 34.9% APR Representative (variable).
Investment ISA
It’s time to use your new allowance
Use your new 2020/2021 ISA allowance – pay between £1 and £20,000 into your Investment ISA, and get more from your investments, knowing you won’t get taxed on any money they make.
Investments can fall and rise in value. Tax rules can change, and individual effects vary.
Barclays Blue Rewards
Get up to £7 a month extra cashback and cash rewards for products you have with us. T&Cs and eligibility apply.
Cashback
Get more when you shop online or in-store with top retailers – everything from fashion and travel, to books and toys.
Cash ISAs
Make the most of the new tax year
Use your new 2020/2021 ISA allowance – pay between £1 and £20,000 into your cash ISA, and get more from your savings, knowing you won't get taxed on any interest your money makes. T&Cs apply.
Supporting local businesses
Find trading businesses in your community during lockdown.
We’ve teamed up with Nextdoor, the neighbourhood hub site, to help you find local companies that are open for business.
Independent service quality survey results
An independent survey asked customers if they would recommend their personal current account provider to friends and family.
Supporting the needs of all our customers
Find out how we support personal current account holders who have additional needs and those in difficult circumstances.
The Financial Conduct Authority also requires us to publish information about this service. The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here. We’re also required to publish detailed information about how our Open Banking and digital banking services are performing.