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Personal Banking

Coronavirus help and support

If you’re concerned about the coronavirus situation, we want to reassure you that we’re here to help you get through this difficult time. See what we’re doing right now.

Clocks go forward this Sunday 

Some of our systems will be down on Sunday 29 March 00:00 GMT to 3.00 BST while we move our clocks forward. See how it could affect you.

We have fewer colleagues than usual answering the phones right now because of the coronavirus outbreak.  This is having a big impact on our call wait times – we’re truly sorry about this.

To help us support those who are in most urgent need, we’d ask you to check the information on our dedicated coronavirus help page, and only call if you have an immediate financial problem that can’t wait.

We appreciate this may be frustrating, and our colleagues are working to try and help as many people as possible.

Thanks for your patience and understanding.

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The Barclays app

Take control of your money

Check your balance, send money and earn rewards on your mobile with the Barclays app.1


Bank online

Online Banking gives you quick, secure and convenient access to your accounts.

Helping younger generations

Setting your family up for success

Whatever your relation to those you want to help, we’ll give you ideas for helping them to get ahead in life.

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£25 shopping voucher with home insurance

Get a buildings or contents quote by 26 April 2020 and take out your new policy within 90 days. We’ll then give you a £25 shopping voucher to spend at Amazon.co.uk, Argos or B&Q. Terms, conditions and exclusions apply2.

It only takes three minutes to get your price – then tailor your policy so it works just as you need it to.


Manage your debt

By consolidating your debts, you’ll get fixed personalised repayments and it’ll be easier to manage your finances. Browse our range of options to see what suits your needs. Subject to application, financial circumstances and borrowing history.


Barclaycard Forward

If you’re new to credit cards, Barclaycard Forward could be for you. It develops with you – so if you manage your account well over the first two years, you could pay less interest. Subject to application, financial circumstances and borrowing history. 34.9% APR Representative (variable).


Investment ISA

Time’s ticking to use your ISA allowance.

Don’t miss out – use your ISA allowance by 5 April, and you won’t pay tax on any money your ISA makes.

Investments can fall and rise in value. Tax rules can change, and individual effects vary.

Barclays Blue Rewards

Get up to £7 a month extra cashback and cash rewards for products you have with us. T&Cs and eligibility apply.



Get more when you shop online or in-store with top retailers – everything from fashion and travel, to books and toys.


Cash ISAs

Make more of your savings, tax-free.

Feel good about saving – use your 2019/20 ISA allowance by 5 April, and you won’t pay tax on any interest your ISA makes. Pay in from £1 to £20,000 before the deadline. T&Cs apply.


Independent service quality survey results

An independent survey asked customers if they would recommend their personal current account provider to friends and family.

Supporting the needs of all our customers

Find out how we support personal current account holders who have additional needs and those in difficult circumstances.

The Financial Conduct Authority also requires us to publish information about this service. The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here. We’re also required to publish detailed information about how our Open Banking and digital banking services are performing.