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We’re here to help if you have a residential mortgage with us
We’re supporting the new Mortgage Charter announced by the Government on Friday 23 June 2023.
Take a look at our mortgage support hub to see what help we have available.

Independent service quality survey results
Authorised push payment (APP) fraud rankings in 2022
Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster’s bank account.
These charts use data given to the Payment Systems Regulator (PSR) by major banking groups in the UK in 2022.
You can read the full report by visiting www.psr.org.uk/app-fraud-data
Share of APP fraud refunded
This data shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.
APP fraud sent per £million transactions
This data shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.
APP fraud received per £million transactions: smaller UK banks and payment firms
This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.
APP fraud received per £million transactions: major UK banks and building societies
This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.
Important information
You must be 16 or over and have a Barclays current account, mortgage account or a Barclaycard to use the Barclays app. If you're 11 to 15, you can use another version of the app. Terms and conditions apply.(Return to reference)