You can make a video call from your Barclays Mobile Banking app to talk about account services. To be able to connect, you'll need to download and install the Barclays Video Banking app.
Once you've done that, you can make a call from the Barclays Mobile Banking help menu.
To discuss your personal account details, we'll need to confirm your identity on the call. If you use a PINsentry card reader, it will help if you have it to hand.
Barclays Video Banking is available 24/7.