- Apply for a Mortgage Agreement in Principle
- Apply for a loan
- Open a Children’s savings account
- Open a BarclayPlus or Young Person’s Account
- Apply for a Barclaycard
- Apply for an overdraft
Barclays Video Banking
We like to put a face to a name
Use Video Banking to manage your money from just about anywhere. It’s simple, secure, and it’s all face to face.
What is Video Banking?
Video Banking lets you chat to us face to face from your phone or tablet. It’s easy to use, completely secure and available Monday to Friday from 7am to 8pm, and from 9am to 5pm at weekends and on bank holidays.
We’ll check your identity on the call before discussing your accounts and personal information – just as we would in person or over the phone. If you use PINsentry, it’ll help if you have your card reader to hand.
What can I use it for?
You can use Video Banking to talk to us securely about any of these topics
If you’d like to talk about something else, we’ll help you to get in touch in a different way.
Sometimes, we might need some more information from you – if that’s the case, we’ll let you know on the call.
How do I use it?
After you’ve got the Barclays Video Banking app, you’ll need to
1. Log in to the Barclays app
2. Choose ‘Contact us’
3. Select ‘Video Call’
4. Tap ‘Go to Barclays Video Banking’
5. Choose ‘Open’
6. Read our terms and conditions and accept them if you agree
7. Tap ‘Start video call’
If you don’t see the ‘Video call’ option in the Barclays app, visit this page again in a browser on your smartphone or tablet and tap ‘Make a video call’.
Things you need to know
If you’re using the Barclays Video Banking Service (“the service”) via the Barclays app (the “app”) outside the United Kingdom, Jersey, Guernsey or the Isle of Man, you should ensure you comply with any laws or regulations that apply to you in the place where you are accessing the service from.
If you bank with us already, these terms apply in addition to those contained in your account agreement with us (or any similar agreement), and will take priority if there is any contradiction between them. “We”, “us” or “our” means Barclays Bank UK PLC.
Your download of the service is subject to any rules or policies applied by any app store provider or operator from whose site you downloaded the app. You must not download the app from anywhere other than a store approved by us, or install or use it on a jail-broken or rooted device.
The service uses software under license by Vidyo, Inc. We grant you a license to use the service and the software for your personal use only. You can’t transfer the license to any other person or entity.
You must not use the service in any unlawful manner or for any unlawful purpose. We reserve the right to restrict your access to the service. We may make an audio recording of the conference to check your instructions, and for quality and training purposes, but we won’t record visual images.