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Barclays Video Banking

We like to put a face to a name

Use Video Banking to manage your money from just about anywhere. It’s simple, secure, and it’s all face to face.

What is Video Banking?

Video Banking lets you chat to us face to face from your phone or tablet. It’s easy to use, completely secure and available Monday to Friday from 7am to 8pm, and from 9am to 5pm at weekends and on bank holidays.

It’s available in your Barclays app1 on an Apple or Android device. You’ll need good Wi-Fi, 3G or 4G coverage though2.

We’ll check your identity on the call before discussing your accounts and personal information – just as we would in person or over the phone. If you use PINsentry, it’ll help if you have your card reader to hand.

What can I use it for?

You can use Video Banking to talk to us securely about anything listed below. Sometimes, we might need you to meet additional criteria – we’ll let you know on the call if we need you to do anything else.

We’re constantly adding services, so if you want to talk about something that’s not listed here, please still get in touch and we may be able to help anyway. 

  • Open or close current and savings accounts
  • Switch your current account to us in seven days
  • Open or switch to a Student Additions Account*
  • Open a Young Person’s Account
  • Open a BarclayPlus Account
  • Personal overdraft application and management
  • Barclaycard application
  • Mortgage agreement in principle
  • Register for your Barclays app
  • Join Barclays Blue Rewards
  • Loan application and management
  • Manage existing power of attorney (POA) or third-party access (TPA) accounts
  • Report suspected fraud
  • Make a complaint or raise a dispute
  • Talk to us about a refund
  • Bond maturity instruction
  • Update your details including address change

*You need to have been banking with us for at least three months. Terms, conditions and eligibility criteria apply.

How do I get it?

The first time you make a video call, you’ll need to download the Barclays Video Banking app from the app store for your phone or tablet.

How do I use it?

After you’ve got the Barclays Video Banking app, you’ll need to

1. Log in to the Barclays app
2. Choose ‘Contact us’
3. Select ‘Video Call’
4. Tap ‘Go to Barclays Video Banking’

5. Choose ‘Open’
6. Read our terms and conditions and accept them if you agree
7. Tap ‘Start video call’

If you don’t see the ‘Video call’ option in the Barclays app, visit this page again in a browser on your smartphone or tablet and tap ‘Make a video call’.

Video Banking Demo

Things you need to know

If you’re using the Barclays Video Banking Service (“the service”) via the Barclays app (the “app”) outside the United Kingdom, Jersey, Guernsey or the Isle of Man, you should ensure you comply with any laws or regulations that apply to you in the place where you are accessing the service from.

If you bank with us already, these terms apply in addition to those contained in your account agreement with us (or any similar agreement), and will take priority if there is any contradiction between them. “We”, “us” or “our” means Barclays Bank UK PLC.

Your download of the service is subject to any rules or policies applied by any app store provider or operator from whose site you downloaded the app. You must not download the app from anywhere other than a store approved by us, or install or use it on a jail-broken or rooted device.

The service uses software under license by Vidyo, Inc. We grant you a license to use the service and the software for your personal use only. You can’t transfer the license to any other person or entity.

You must not use the service in any unlawful manner or for any unlawful purpose. We reserve the right to restrict your access to the service. We may make an audio recording of the conference to check your instructions, and for quality and training purposes, but we won’t record visual images.

To create the secure connection between your device and our systems in order for you to use the service, the app uses cookies or similar technologies (collectively referred to as ‘Cookies’), which collect the following data (“data”) from your device: (i) the device type, (ii) the device’s operating system in order to direct you to the correct app store; (iii) its IP address; (iv) the host name; and (v) its Media Access Address (“MAC Address”). The MAC Address is a unique identifier used to record when a license has been allocated to a device that has the app installed. The data is stored securely by us and is not aligned to your customer record or held in any way that is linked to you or that can identify you. By using the service and downloading the app you agree to us collecting and using the aforementioned items of technical information derived from your device in order for us to provide the service.