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Barclays Video Banking

We like to put a face to a name

Use Video Banking to open your child’s first bank account or begin saving for their future. It’s simple, secure and it’s all face to face.

What is Video Banking?

Video Banking lets you chat to us face to face from your phone or tablet, saving you a trip to a branch. It’s easy to use, completely secure and available Monday to Friday from 8am to 8pm and from 9am to 5pm on weekends. This service is closed on bank holidays.

You’ll need good Wi-Fi, 3G or 4G coverage1.

We’ll check your identity on the call before discussing your information – just like we would in person or on the phone. 

What can I use it for?

You can use Video Banking to talk to us securely about opening a current or savings account for your child.

If you already bank with us and have our app, you can open a child’s account using Video Banking. You’ll need to be their parent or guardian.

Before your call

Make sure your child is with you for the call, and you have their original passport or birth certificate ready to show us.

We can only open one account during your appointment. If you’d like to open more, you’ll need to make an appointment for each one.

If you’d like to talk about something else, we’ll help you to get in touch in a different way.

Sometimes, we might need some more information from you – if that’s the case, we’ll let you know on the call.

How do I make a Video Banking appointment?

If you already bank with us and you’d like to open an account for your child, you can book an appointment below.

Book an appointment

Things you need to know

If you are using the Barclays Video Banking Service (“the Service”) outside the United Kingdom, Jersey, Guernsey or the Isle of Man, you should ensure you comply with any laws or regulations that apply to you in the place where you are accessing the Service from.

If you are an existing Barclays customer these terms apply in addition to those contained in your account agreement with us (or any similar agreement), and will take priority if there is any contradiction between them. “We”, “us” or “our” means Barclays Bank UK PLC.

The Service uses software under license by Amazon Chime. We grant you a license to use the Service and the software for your personal use only. You cannot transfer the license to any other person or entity.

You must not use the Service in any unlawful manner or for any unlawful purpose. We reserve the right to restrict your access to the Service. We may make an audio recording of the conference to check your instructions, and for quality and training purposes, but we will not record visual images.

Cookie policy
We use cookies and similar technologies as part of providing the Video Banking service to you and to ensure your security and privacy while using the Video Banking service. These technologies are necessary to enable core functionality such as security, network management, and accessibility.

What are cookies and how does Video Banking use them?
Video Banking uses strictly necessary cookies to collect data: device type, (ii) IP address, (iv) the host name and (v) its Media Access Address (MAC Address). The data is stored securely by us and is not aligned to your customer record or held in any way that is linked to you or that can identify you.

Strictly necessary cookies
These cookies and similar technologies are essential to provide our banking service to you, and are always turned on. Without this data, the Video Banking services you have asked for cannot be provided. Video Banking does not use cookies or similar technologies to collect information about you that is used for marketing purposes or for the purposes covered by the other three categories below.

Only strictly necessary cookies are used on the Video Banking website (as set out above).

If you are interested to know about the other types of cookies that Barclays may use across our website and mobile applications, please visit https://www.barclays.co.uk/important-information/cookies-policy/ for more information.