Pay in a cheque without paying us a visit

Yes. You can pay in most cheques from UK banks, but some issuing banks don’t allow photo cheque clearing. If you try and pay in a cheque from one of those banks, you’ll get a message telling you to take the cheque to a branch to pay it in.

You can use your app to pay in a set number of cheques every seven days, depending on the type of account you have

• Personal current account – four cheques
• Premier current account –  four cheques
• Private bank account – four cheques
• Private client account – four cheques
• Offshore account – four cheques
• Business account – twenty cheques
• Corporate account – twenty cheques

We may change these limits at any time. If you need to pay in more cheques than the limit, please visit a branch.

The day you pay in a cheque in the app for the first time. The count is reset every seven days after that.

The cheque might still have been paid in. You can check by selecting ‘View cheques paid in’. If you can see your cheque there, it worked.

If it didn’t work, try paying it in again when you’re in an area with better reception.

And don’t worry, you can’t pay in the same cheque twice – we’ll warn you if you try to do that.

It might be that your photo didn’t capture all the details we need. Please take another photo of your cheque. Make sure that

• The background is plain and darker than the cheque
• The cheque is at least 15 centimetres away from the edge of any desk or table
• The lighting isn’t too bright or dark
• The cheque is within the four corners of the frame
• All four corners of the cheque are clear in the photo
• The cheque appears level in your device’s screen, not at an angle
• You hold the camera steady when taking the photo, so it isn’t blurred

Some smartphone cases interfere with the camera, so removing the phone from the case can make photographing your cheque easier.

If you've tried this and the problem continues, please pay in your cheque at a branch.

Yes.

• You must be registered for the app and use the latest version of it
• You can only pay sterling cheques into Barclays sterling accounts
• We don’t support every sort code at the moment. If the sort code on your cheque isn’t supported, we’ll tell you when you try to pay it in
• You can pay in cheques up to £1,000
• There’s a weekly limit on the number of cheques you can pay in using your app – four for personal accounts and 20 for business accounts
  

If we can’t process your cheque through your app, we’ll let you know what to do. You can also contact us to talk about paying in a cheque using the ‘Call us' button in your app.

If you can’t see the option to pay in a cheque with your app as usual, it might be because we’re making improvements to this service. You can use our service status page to see if it’s available.

You should write 'paid in' on the back of the cheque and keep it for at least 10 days in case we need to contact you about it.

There are different limits for the number of cheques you can pay in using your app based on the type of account you have with us.

• Personal account – up to four cheques every seven days
• Business account – up to 20 cheques every seven days

If you have personal and business accounts, you can choose which account to pay a cheque in to, up to that account’s limit.

If you only have a business bank account, or if you’re logging in with your business banking details, and your limit is four cheques, please call us on 0345 600 2323³.