Accessibility and disability support

Ways to make banking with us easier.

If you have, or are impacted by, an impairment, disability or health condition, you’ll find information here to help you with your banking.

  • How to change your device’s screen settings
  • Our products and services designed to help you
  • Read about our latest accessibility developments

Accessibility services

Sight services

Practical ways to make banking easier.

If you're blind, have sight-impairment or difficulty reading, we can give you large-print, Braille and audio paperwork and other tools.

Hearing or speech services

Making banking easier

We’ve developed ways to help you if you’re deaf, hard of hearing or have a speech impairment.

Mobility and dexterity services

Easier access to our branches and more

We're always working to improve access to our branches. Where possible, we provide car parks, ramped access, lifts and low-level counters. 

Power of attorney

Information if you have to let someone else take control of your accounts, or if someone passes them to you.

Using words and numbers

Tailored solutions to make banking with us easier

If you have difficulty with words and numbers, we've got a range of services designed to help. 

Other ways we can help you.

Changing your settings

If you want to make your computer or device easier to use, we’ve created a site with disability charity AbilityNet to show you how to do so.

Our latest developments

Keeping you up-to-date

We’re committed to inclusive design and accessible services – using new technology to make banking easier for you.

Accessibility demos

See how we can help

Our accessibility demonstrations show how we’re making our banking products and services available to everyone.

Contact us

Give us a call

If you want to talk to us, we have several phone numbers you can call – for general information or specific queries.

Visit us

If you prefer a face-to-face service, come and see us. Our branch-finder tool lets you search for locations that have specialist services.


Watch videos to stay up to date with our services or get information about using them on our YouTube channel.


Our dedicated account for tweets about accessibility and disability issues.


Get audio updates and information direct from our Accessibility Team.