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Bereavement

How we can help and support you

Dealing with the financial affairs of someone close to you when you’re grieving is never easy. We hope our guide will help you through this difficult time.

What to do when someone dies

We’re here to give you practical guidance and support you every step of the way.

1. First steps

From registering the death to dealing with the person’s financial affairs, we’ll support you at every step.

2. Letting us know

There are a few ways you can notify us about someone’s death. We’ll explain how each works so you can choose the one you’re most comfortable with.

3. Financial and emotional support

You’re not alone – we’ll guide you through the practicalities, and let you know about ways to get further help.

Things to remember

Your personal reference number

We’ll give you a personal reference number beginning with BRV – please keep it handy and mention it when contacting us.

Book an appointment

We recommend booking an appointment on 03457 345 3451 if you’d like to visit a branch, so you won’t have to wait.

Balancing the accounts

If the deceased has loans, overdrafts or a Barclaycard with us, we’ll recover what they owe from their current account.

Power of attorney

Once a person dies, powers of attorney set up on their account may cease to exist.

Contact us

Phone

You can call us on 0800 068 22382 (option 2) to speak directly to a dedicated adviser from our bereavement team.

Post

You can write to us at

Bereavement Service Centre
Barclays Bank UK PLC
Leicester
LE87 2BB

If you have a personal reference number, beginning with BRV, please add it to any pages you send us.

Useful reading

Bereavement guide

Here’s a pdf that you can download and print for reference, as you go through the process of notifying us and closing accounts.

Definition of terms

Check our glossary for an explanation of any legal terms you’re unfamiliar with.

Questions and answers

  • You’ll need to show your ID using one of the following

    • Valid full or provisional driving licence (both UK and international)
    • Valid UK or international passport
    • Blue disabled driver pass (showing serial number)
    • Benefits entitlements letter or book
    • Child tax credit or working tax credit letter
    • Immigration status documents or UK residence permit
    • Student ID card
    • UK citizen card
    • UK armed forces card
    • Firearms certificate 
  • Please be reassured that you’ll be able to continue with your day-to-day banking. Once you’ve notified us of the person’s death, we’ll change the account to your name only.

  • If the deceased has any loans or overdrafts with us, or a Barclaycard, we’ll recover what they owe from their current account before releasing any remaining money to the executor or administrator of the estate.

    If there isn’t enough money in the account to pay off everything the deceased owes, we may ask our bereavement partner, Philips & Cohen, to add the debt to the deceased’s estate. Phillips & Cohen is the UK’s only dedicated deceased account management business, offering support and guidance to help resolve outstanding accounts.

    If you’ve any more questions about this, please contact our bereavement team on 0800 068 22382 (option 2) and speak to a dedicated adviser.

  • If they died on or after 6 April 2018, any cash ISAs will remain open until their personal representatives close the ISA as part of their administration of the estate, or for a maximum of three years from the date of death, whichever is earlier.

    As a spouse or civil partner, you can make use of the ISA allowance that has built up, which is called the Additional Permitted Subscription (APS).

    For more information on this and to obtain an application form, please see our APS ISAs page.