Apple Business Chat
We’re available all day, every day on Apple Business Chat – you just need an iPhone or iPad.
Send us a message in the Barclays app1 – you can start a new conversation or continue where you left off. We’ll send you a notification when we reply, so there’s no need to need to wait in the app. We’re here 24 hours a day, seven days a week.
Get through to us quickly and securely by calling us2 from your app. Log in and select ‘Help’, then scroll down to ‘Direct call’. We’ll know it’s you calling, so we won’t need to ask you any security questions.
Talk to us or use our automated service to manage your money. To use or register for Telephone Banking, call us on 03457 345 3453 if you have a personal account or 0345 605 23454 if you have a business account.
When you register, we’ll send you a membership number and passcode within five working days. We can send them in Braille, large print or audio – please tell us what you need when you call.
Telephone Banking for lipreaders
If you use a lipspeaker, they can speak to us on your behalf when you call any of our teams except wealth, private banking, and Barclays Partner Finance. You can call through the app or Telephone Banking and ask us to make a note that you use a lipspeaker, so you don’t have to explain each time.
When you call, we’ll send you a text message to confirm it’s you, so please make sure we have the right mobile number for you. You can check it in your app or Online Banking
Call us with Relay UK
Relay UK lets you type what you’d like to say and one of their assistants joins the call to type our replies. You can use the Relay UK app, or a textphone. The Relay UK website explains how the service works, and how to download and use their app.
To use Relay UK on a textphone, dial 18001 and then the number you’d like to call. To call us, it’s 18001 345 734 53453.
SignVideo connects you to an interpreter who can translate British Sign Language (BSL). You can use it to talk to us in person or when you call us – all you need is a device with a camera and a good internet connection. For more information about how to use it and which devices are compatible, visit our deaf, hearing loss or speech impairment page.
SignVideo is available 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays, excluding bank holidays.
If you already bank with us, you can use Video Banking to open a current or savings account for your child – saving you a trip to a branch. Our Video Banking page explains what you need and how to book an appointment.
You can tweet us at @BarclaysUKHelp and we’ll reply. Please don’t include any of your personal details. If needed, we’ll ask you to message us in the Barclays app or call us. We’re here for you on Twitter 24 hours a day, seven days a week.
Talk to us in person
Visit one of our branches, community locations or mobile vans – you can find your nearest one using our branch and location finder.
You can use SignVideo to talk to us using British Sign Language (BSL) at any of our locations without an appointment.
For appointments in our branches, we can arrange to have a BSL interpreter there in person. You’ll need to book your appointment, and tell us you’d like an interpreter, at least two weeks in advance.