Contact us
Find the help you need
Use our Premier help tool to find the information you need, or see how to get in touch, in just a few steps.
Do you have a Premier account?
Do you need help with your welcome pack?
Download a welcome pack
If you’ve lost your Premier welcome pack, you can download a new welcome pack.
You’ll also find links to the packs for all our other accounts.
Managing your Premier account
You can see and manage your Premier account in the Barclays app and Online Banking.
For more information, you might find these pages helpful
How to get a Premier account
To be eligible for Premier Banking, you’ll need to open a Premier Current Account and either
- Pay in a gross annual income of at least £75,000
Or
- Have a total balance of at least £100,000 in savings with us, in Barclays UK investments – or in a mix of both
If your payments or balances drop below what you need to stay with Premier, we’ll let you know.
How to apply
The quickest way to open a sole Premier Current Account is to download and register for the Barclays app, then start your application in that. If we accept your application, you can start using your account in the app straight away.
If you already bank with us, log in to the app, go to ‘Products’ and then select ‘Premier Banking’ to upgrade or book a telephone appointment with one of our dedicated Financial Guides.
Alternatively, drop in to see us at your nearest branch.
For more information, you might find these pages helpful
Do you need help accessing your Premier account(s)?
Do you use the Barclays app or Online Banking?
Do you want to know more about Premier Banking?
Premier Banking
With a Premier Current Account, you can enjoy a range of benefits, including
- Exclusive product and rewards
- Dedicated support when you want it from our Financial Guides
- An exclusive black debit card with up to £1,000 daily cash machine withdrawals1. You can request to increase this to £2,000 in the Barclays app
To be eligible for a Premier account, you’ll need to open a Premier Current Account and either
- Pay in a gross annual income of at least £75,000
Or
- Have a total balance of at least £100,000 in savings with us, in Barclays UK investments – or in a mix of both
If your payments or balances drop below what you need to stay with Premier, we’ll let you know.
How to apply
The quickest way to open a sole Premier Current Account is to download and register for the Barclays app, then start your application in that. If we accept your application, you can start using your account in the app straight away.
If you already bank with us, log in to the app, go to ‘Products’ and then select ‘Premier Banking’ to upgrade or book a telephone appointment with one of our dedicated Financial Guides.
For more information, you might find these pages helpful
Contacting us
If you need help with something else, please go back to ‘Contact us’ and choose the topic you’re looking for.
You can also message us in your app.
If you’d like to give us a call, have a look at the ‘Get in touch’ section below.
Managing your accounts in the Barclays app and Online Banking
With Premier, you can use both our app and Online Banking to view and manage your accounts.
App features include
| See your accounts in one place | View your PIN |
| Make payments to new people | Report your debit card as lost or stolen |
| Transfer money between accounts | See and open savings accounts |
| Make international payments | Message us us securely |
| Manage your standing orders | Pay in a cheque |
| View and download statements | Replace a damaged debit card |
| Verify yourself with app ID | See and manage your notifications |
| Check your balance | Change your cash machine limit |
Plus, our dedicated team of Financial Guides is on hand to support you with any financial decisions or plans – whether you’re moving house, planning for your future, or thinking about retirement. You can book an appointment in the app.
Online Banking features include
| See your accounts in one place |
View your PIN |
| Make payments to new people | Report your debit card as lost and stolen |
| Transfer money between accounts | See and open savings accounts |
| Make international payments | Order annual or interest statements |
| Manage your standing orders | Change your address |
| View and download statements | Replace a damaged debit card |
For more information, you might find these pages helpful
How to register for the Barclays app and Online Banking
With Premier, you can use both the Barclays app and Online Banking to view and manage your accounts.
Registering for the app
To register for our app, you'll need
- A current account with us
- Your debit card and PIN
- Your mobile phone number
- An Apple iPhone, iPod Touch or iPad, or an Android mobile device
- The app installed on your device
- To follow the step-by-step guidance in the app – we’ve linked to a demonstration video below
You must be 16 or over and have an eligible product or account to use the Barclays app. Terms and conditions apply. The Barclays app only works with Android 8.0 and above, iOS 15 and above. Your service provider may charge for internet access from your phone.
Get the app
- Android
How-to videos
- Registering on an iPhone, iPod Touch or iPad
- Registering on an Android device
- Already registered on one device, but wanting to register a different one?
If you get an error code during the registration process, please use our error code tool to get help with the most common errors you might see in the app and Online Banking.
Registering for Online Banking
To register for Online Banking, visit barclays.co.uk and click on the ‘Register’ button in the top-right corner of the screen. You can also register here now. You'll then need to follow the instructions on the page.
You’ll need to enter some personal information such as your
- Name and date of birth
- Postcode
- Email address
- Account number and sort code (shown on your debit card, cheque/paying-in book or bank statement) and card number (the 16-digit number on the front of your debit card)
Once you’ve registered, you can log in as soon as you receive your passcode, which we’ll post to your home address within five working days.
You can see a demonstration of the registration process in our how-to video.
If you get an error code during the registration process, please use our error code tool to get help with the most common issue you might see in Online Banking or the Barclays app.
Dedicated support
If you’re already a part of Premier, you can speak to our UK-based Telephone Banking team to get help with your everyday banking. Call us on 0800 924 73654, 24 hours a day, seven days a week.
Plus, our dedicated team of Financial Guides is on hand to support you with any financial decisions or plans – whether you’re moving house, planning for your future, or thinking about retirement.
For more information, you might find these pages helpful