Please close the app, wait five seconds, log back in and try again.
If that doesn’t work, you might need to update your app to the latest version from your device’s app store. Have a look at the Android [PDF, 454KB] or iOS [PDF, 423KB] guides for more support.
If you’re still having problems after installing the latest version of the app, you might need to update your device’s operating system. Check your settings to see if an update is available.
You’ll need iOS 9.3 or above, or Android 5.0 or above, to use the latest version of our app. If you need any more help, please call us on 0333 200 1014*. We’re open Monday to Friday, 9am to 5pm.