Our SignVideo service helps you call any of our phone numbers and talk to us safely if you use British Sign Language (BSL). It connects you to an interpreter who can communicate your sign language to the adviser.
It’s available from 8am to 8pm Monday to Friday, and 8am to 1pm on Saturdays (excluding bank holidays). Watch this video to see how to set up and use it.
Before you can use SignVideo, you’ll need to read and accept these terms and conditions:
The Barclays Group uses and retains details you give about yourself and others to provide quotes, to manage your account, for research or analysis and to prevent fraud. These details, which may include health and conviction information, will be shared with insurers, agents and fraud-prevention agencies for these purposes. If we transfer data to an overseas organisation, we’ll ensure they apply the same level of protection as we’re required to apply.
We use credit-reference and fraud-prevention agencies to make credit, identity, fraud and other enquiries about you and people financially associated with you. Credit-reference agencies (CRAs) will check the details supplied against any particulars on any database they have access to, public or otherwise. They’ll keep a record of our search, which can be accessed by other organisations, and this may impact your ability to obtain more credit within a short period of time. Your information will also be shared with fraud-prevention agencies. If you go on to borrow from us, we’ll share information about you, and how you manage your borrowing with CRAs, which may be used by other organisations to make decisions. The information that you provide may also be used by Barclays and CRAs for research, analysis and product-development purposes.
By proceeding, you’re confirming your agreement to these checks being undertaken as necessary.
Calls will be recorded for training and quality purposes.