How to make or change an appointment with us
You can change the date and time of your appointment in the Barclays app. Go to the help page and select 'My appointments'.
You can also change your appointment online.
You’ll need your booking reference, which you can find in the booking confirmation email and text message.
How to book an appointment with us
What would you like to do in your appointment?
Open an account
Current account
You can open a current account by applying in the Barclays app1 or Online Banking.
In the app, visit the products page and select the current accounts icon. In Online Banking, search for ‘Barclays Bank Account’.
You can also apply on our website.
Savings accounts
If you already bank with us, you can open a savings account in the Barclays app1 or Online Banking. You need to be 18 or over to use the app. T&Cs apply.
If you’d like support with your online account application and you already bank with us, you can book a video appointment.
If you don’t bank with us, you can also book an appointment to visit us in person.
You can find more information about our savings accounts online.
Children's accounts
You can book an appointment to open a child’s bank account if you’re their parent or guardian. You’ll need to have proof of the child’s identity, like their birth certificate or passport, with you during the appointment.
Childrens accounts:
- BarclayPlus account – just right if you’re 11 to 15 years old
- Young Person’s Account – for 16 or 17 year olds
- Children’s Savings
If you already bank with us, you can book a Video Banking appointment online.
If you don’t bank with us, you’ll need to make an appointment to visit us in person. Please bring proof of your child’s identity, and proof of your identity and address, like a UK bank statement or utility bill. Check what ID you need.
Joint accounts
You can open most of our current accounts as a joint account online, or by making an appointment in a branch. Please bring two forms of identification with you if you're applying in a branch. Check what ID you need.
Switching a joint current account
You can make a video appointment to switch a joint current account. You and the other account holder will need to be together for the appointment.
1Online Banking, the Barclays app and Telephone Banking are only available if you’re registered to use these services. You need to be 18 or over to access this product or service using the app. T&Cs apply.
Premier accounts
With a Premier Current Account, you can enjoy a range of benefits. You’ll receive an exclusive black debit card that lets you withdraw up to £1,000 daily from cash machines2.
You can upgrade your current account with us to Premier by booking an appointment.
If you’re already part of Premier, you can schedule a call with one of our Financial Guides to find out how to make the most from Premier Banking.
2If you have enough money in the account and subject to your individual cash machine limit.
Switch mortgage rates
Have a look at our mortgage support hub to see your options, and find out how to switch.
You can also book an appointment with us to discuss switching your mortgage rate.
Here when you need us
Third-party account access
There might be a time – now or in the future – where you or someone else needs help with managing money. There are many types of third-party access available, so it’s important to choose the right one.
Book an appointment if you’d like to speak to us about a Court of Protection order, power of attorney, appointeeship or guardianship (missing persons order).
Get more information or to register your third-party authority.
Let us know if someone’s died
We understand managing someone’s death can be difficult. We’re here to help with the practical things you need to do.
Our guide to bereavement takes you through what you need to do, step-by-step.
You can also book an appointment to tell us, and for support on managing the next steps.