What ID documents do I need to take to a branch?

If you’re applying for an account in a branch or local community site, you’ll need to show us two valid, original documents – one to prove your identity and one to verify your address.

Proof of identity

  • Passport
  • UK driving licence

Proof of address

  • UK driving licence (If you haven’t used this to prove your ID)
  • UK bank statement (dated within the last three months)
  • Utility company bill or letter (dated within the last three months)

If you can’t provide these documents, please call us on 0345 7345 345 to discuss other options. We’re here Monday to Friday from 8am to 8pm, and Saturday from 9am to 5pm. We may monitor and record phone calls. Call Charges.