Help with The Barclays app Mobile PINsentry
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How do I use the audio PINsentry card reader?
Find out how to use the audio option of PINsentry if you have difficulty with sight or reading here.
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Audio Accessible PINsentry Card Reader
Find out how to use the accessible PINsentry card reader with Barclays Online Banking.
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Why have I received a PINsentry card reader?
We’ve sent you this because your account has been upgraded to protect your Online Banking transactions. Find out more here.
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Do I need to plug the PINsentry card reader into my computer?
No, it works remotely. You can find out more here.
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If I can't use the PINsentry card reader because of a disability, what do I do?
See what you can do if you can't use PINsentry because of a disability here.
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Can I use someone else's PINsentry card reader?
Yes, you can. We’ll tell you how to do this securely here.
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What happens if my PINsentry card reader is lost or stolen?
There's no security risk if you lose your PINsentry, but you can get the details to order a new one here.
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What can I do if my PINsentry card reader isn’t working?
There are several reasons why your PINsentry card reader may not be working. Get details here.
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Can I use the PINsentry card reader if I've forgotten my PIN?
You'll need your PIN to use PINsentry, but you can get an instant reminder on Barclays Mobile Banking or Online Banking.
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Will I need to use a PINsentry card reader with the Barclays app?
Find out if you need to use a PINsentry card reader when using the Barclays app
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