Help with The Barclays app Mobile PINsentry
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Audio Accessible PINsentry Card Reader
Find out how to use the accessible PINsentry card reader with Barclays Online Banking.
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Guide to PINsentry
PINsentry is a more secure way to verify your identity when you log in to Online Banking.
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How do I use the audio PINsentry card reader?
Find out how to use the audio option of PINsentry if you have difficulty with sight or reading here.
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Protecting your account
Find out how Barclays Online Banking Guarantee, PINsentry and free security software protects you and your money. Control your cards and stay safe online.
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Do I need to plug the PINsentry card reader into my computer?
No, it works remotely. You can find out more here.
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Neurodiversity
If you have difficulty with words and numbers, we’ve got a range of services designed to help.
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Blind or visual impairment
If you’re blind, have sight-impairment or difficulty reading, we can give you large-print, Braille and audio paperwork and other tools.
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Will I need to use a PINsentry card reader with the Barclays app?
Find out if you need to use a PINsentry card reader when using the Barclays app
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Why have I received a PINsentry card reader?
We’ve sent you this because your account has been upgraded to protect your Online Banking transactions. Find out more here.
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My PINsentry card reader says: 'This card is not accepted' or 'Card is not responding'. What do I do?
There are several reasons why you card may not work. See them here.
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