Help with Mobile banking Mobile PINsentry
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Do I need to register for Mobile PINsentry?
Find out if you need to register to use Mobile PINsentry in the Barclays Mobile Banking app.
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Can I use Mobile PINsentry to make payments in Barclays Mobile Banking?
No, you can only use Mobile PINsentry with Online Banking.
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Do I need to be online or in range of 3G or Wi-Fi to use Mobile PINsentry?
Find out if you need an internet connection to use Mobile PINsentry in the Barclays Mobile Banking app.
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Do I need my 4-digit PIN or debit card to use Mobile PINsentry?
No, you'll just need your 5-digit Barclays Mobile Banking passcode to use Mobile PINsentry.
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How do I access Mobile PINsentry from Barclays Mobile Banking?
There are two ways you can do this, depending on whether you’re logged in or not. We’ll explain each way here.
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What is Mobile PINsentry and how is it different from the PINsentry card reader?
They both enable you to access Online Banking, just in different ways.
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I’ve been asked to synchronise or re-calibrate Mobile PINsentry with Online Banking. Is this a genuine request?
See if requests to synchronise the Mobile PINsentry function of the Barclays Mobile Banking app with your Barclays Online Banking are genuine or fraudulent
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Why can’t I see the Mobile PINsentry feature in the Barclays Mobile Banking app?
It could be that it hasn’t been activated yet. We’ll explain what happens when here.
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What do I do if my Mobile PINsentry code isn’t working in Online Banking?
You’ll need to generate a new code if the one you have isn’t working. We’ll tell you how here.
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What should I do if my card’s been lost or stolen?
You should contact us straight away. You can do this online, on your mobile, over the phone or in branch. We’ll explain how here.
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