Help with Payments Direct Debit
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How do I cancel a Direct Debit?
You can cancel a Direct Debit online, in branch or over the phone. Get details here.
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Can I change my mortgage Direct Debit details?
Yes, find out how you can change your mortgage Direct Debit details.
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Who is the originator on my Direct Debit?
The originator is the company that your Direct Debit is set up with, and who your Direct Debit agreement is held with.
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How do I get my money back if a Direct Debit I cancelled is paid out?
If you cancel a Direct Debit before 5:30pm the working day it's due to come out, the payment is protected by the Direct Debit Guarantee. See details here.
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Why has my Direct Debit been taken on a different date to the one shown in ‘Calendar view’ in Barclays Mobile Banking?
The date could be different from past payments because of an agreement you have with the company the Direct Debit is with.
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How do I amend or manage a Direct Debit?
You can view and cancel Direct Debits in Barclays Online Banking, but you'll need to contact the company you're paying to change the details.
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Why does my cancelled Direct Debit still show as a predicted payment in ‘Calendar view’ in Barclays Mobile Banking?
If we’ve already predicted your next Direct Debit date, and you cancel it, it may continue to show in ‘Calendar view’ for another month, but no money will
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How do I set up Direct Debits?
You'll need to ask the company you want to pay to set up the Direct Debit for you, and they'll let Barclays know.
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Can I change the account I make my Barclayloan repayments from?
Yes. We can change your Direct Debit to take payments from one of your other accounts. Here’s how.
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I've missed a payment on my Barclayloan, what should I do?
If the Direct Debit for your loan has been returned unpaid, we’ll attempt to claim the payment again in 10 days. Get more information here.
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