Help with Payments Direct Debit
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Who is the originator on my Direct Debit?
The originator is the company that your Direct Debit is set up with, and who your Direct Debit agreement is held with.
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How do I amend or manage a Direct Debit?
You can view and cancel Direct Debits in Barclays Online Banking, but you'll need to contact the company you're paying to change the details.
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Can I change my mortgage Direct Debit details?
Yes, find out how you can change your mortgage Direct Debit details.
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What's the difference between payments, transfers, standing orders, Direct Debits and Continuous Payment Authorities?
See what the difference is between these payment types here.
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How do I pay my Smart Investor fees?
Here's everything you need to know about paying your Smart Investor fees.
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What do the abbreviations on my statement mean?
You’ll find a list of these here.
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How do I make overpayments on my mortgage?
You can make regular or one-off overpayments online, in branch and over the phone.
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Frequently asked questions
Frequently asked questions related to the Text Alerts feature from Barclays.
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How do I get my money back if a Direct Debit I cancelled is paid out?
If you cancel a Direct Debit before 5:30pm the working day it's due to come out, the payment is protected by the Direct Debit Guarantee. See details here.
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Why does my cancelled Direct Debit still show as a predicted payment in Calendar in my Barclays app?
Find out what Calendar does in the Barclays app.
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