Help with Online Banking PINsentry
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These FAQs may
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What should I do if I can’t find my debit card?
You should contact us straight away. You can do this online, on your mobile, over the phone or in branch. We’ll explain how here.
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Guide to PINsentry
PINsentry is a more secure way to verify your identity when you log in to Online Banking.
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Neurodiversity
If you have difficulty with words and numbers, we’ve got a range of services designed to help.
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Do I need to plug the PINsentry card reader into my computer?
No, it works remotely. You can find out more here.
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Explore Online Banking
Online Banking lets you keep track of your money day and night. Use internet banking to check bank statements and pay bills more easily and securely.
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Need help with an error code?
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Need help with an error code?
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Blind or visual impairment
If you’re blind, have sight-impairment or difficulty reading, we can give you large-print, Braille and audio paperwork and other tools.
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Protecting your account
Find out how Barclays Online Banking Guarantee, PINsentry and free security software protects you and your money. Control your cards and stay safe online.
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Online and Mobile Banking Guarantee
Feel safe when banking online and on your mobile. Find out how our guarantee works to protect you and your money from fraud.
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