Help with Telephone Banking
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What should I do if I can’t find my debit card?
You should contact us straight away. You can do this online, on your mobile, over the phone or in branch. We’ll explain how here.
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Telephone Banking
Find out how you can manage your Barclays account when it suits you with our secure and easy-to-use Telephone Banking service.
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Banking by telephone and in branch
Find out how to contact our business banking advisers by phone or find your nearest branch
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How do I register for Telephone Banking?
If you want to register to use our phone banking service, you can find out how here.
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How do I order statements?
You can do this online, by phone or in branch. We’ll explain how here.
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I have a new mobile phone, how do I register for the Barclays Mobile Banking app if I have a BarclayPlus account?
There’s a simple guide you can follow to do this.
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Can I change my statement date and frequency?
Yes, you can do it in either Online Banking or by Telephone Banking.
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How do I register for Barclays Voice Security and can I do it in branch?
During your normal telephone conversations with us we’ll build a unique voice print for you – we can only do this on the phone, not in person.
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What if I have a disability that makes using Chip & PIN difficult?
You may be able to request a Chip and Signature card from your issuer. You’ll find the number to call for advice on your card.
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Is there an age limit for using Barclays Voice Security to confirm my identity in Telephone Banking?
There’s no age limit for Barclays Voice Security, but you must be at least 12 to use Telephone Banking.
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