How do I make a payment to someone new?

You can choose from a number of ways to pay a person or company you haven’t paid before.

  • Online Banking

    You can make a payment to someone new in Online Banking by going to the ‘Pay and transfer’ menu on your homepage and selecting the ‘Make a payment’ link. Next, choose the account you want to make the payment from and how much you want to pay. Then select ‘Pay someone else’ and enter in their account details when prompted.

    You’ll need to authorise this new payee using your PINsentry card reader or Mobile PINsentry so follow the onscreen instructions to do this. Once you’re happy that all of the payment details are correct, you can save the details so that you can use them the next time you want to make a payment to the same person/organisation. Select ‘Complete payment' to make the payment.

    Screenshot of Online Banking screen showing how to make a payment - step 1
    Screenshot of Online Banking screen showing how to make a payment - step 2

    Watch our video to find out how to pay:

  • Mobile banking

    Log in to Barclays Mobile Banking and select ‘Pay & Transfer’. Tap ‘Pay a recent or new payee’, select the account you want your payment to come from and then tap ‘To’. Now you’ll see an option to ‘Add new payee’ at the top of your screen. Tap that and either select ‘Search for a company’ link or enter your payee’s detail.

    Watch our video to see how to make a payment.

  • By phone

    You can make a payment to someone new using Telephone Banking (if you’re registered). Make sure to have their sort code and account number to hand when you call.

    Personal customers – call1 0345 734 5345*
    Lines are open 24 hours, every day

    Premier customers – call1 0800 924 7365*
    Lines are open 24 hours, every day

    Business customers – call1 0345 605 2345*
    Lines are open 6am to midnight, Monday to Friday

  • Branch

    Visit a branch and speak to a member of the team about setting up a payment to a new payee – they’ll be happy to help. You can also do this using a self-service kiosk if there’s one in the branch you go to.

    If you’d like to manage your payments online, registering only takes a few minutes.

    You can also find out how to register for our app.