How do I make a payment?

You can choose from a number of ways to pay a person or company – whether you’ve paid them before, or need to set them up as someone new.

  • Barclays app

    Log in to your Barclays app and tap ‘Pay & Transfer’. Tap ‘Pay a recent or new payee’, select the account you want your payment to come from and then tap ‘To’. Now you’ll see an option to ‘Add new payee’ at the top of your screen. Tap that and either select ‘Search for a company’ link or enter your payee’s detail.

    Watch our video to see how to make a payment.

    The Barclays app.

    How to make payments.

    The Barclays app puts the power to pay at your fingertips.

    Just log in and choose, 'Pay & Transfer'.

    Select 'Pay a recent or new payee'.

    Choose the account you would like to pay from and then tap 'Add / select payee'.

    If you're paying someone you've paid before, either through the app or online banking just select their name from the list.

    Or to pay someone new, choose 'Add new payee'.

    Tap 'Enter bank details'.

    Choose who you're paying and enter their information.

    Once you've added all the details, we'll check them with the recipient's bank if the details match, we'll confirm the details are correct.

    If the name doesn't match other responses may occur.

    You can search 'Confirmation of payee' on the Barclays website for more information.

    If the details match, tap 'Continue'.

    Next, enter the amount you want to pay and add a reference that you'll both see on your statements.

    Then choose whether this is a one off payment or a standing order and select 'Review payment'.

    Choose the type of payment you're making.

    Tap to confirm you've read the information about fraud and scams and if you're happy tap 'Continue'.

    If you're paying someone new, you'll need your debit card as you'll need to add a few more details for security.

    Check the details, tap 'Confirm payment' and you're done.

  • Online Banking
    1. Go to your homepage and select ‘Pay’ next to the account you’d like to make the payment from.
    2. Then choose who to pay – if it’s a new person or company, add their full name, account details and the amount.
    3. Add a payment reference. The person or company will be able to see this, so enter something that will confirm it’s from you. 
    4. You’ll need to authorise some payments using your PINsentry card reader or Mobile PINsentry, so follow the onscreen instructions.
    5. Once you’re happy that the payment details are correct, you can save them for next time.
    6. Lastly, select ‘Complete payment’ to authorise it.


    You can also watch our video to see how to make a payment in Online Banking.

  • Telephone Banking

    You can pay a person or a company using Telephone Banking (if you’re registered). Make sure you have their account details or payment information to hand when you call.

    Personal customers – call1 0345 734 5345

    Lines are open 24 hours, every day

    Premier customers – call1 0800 924 7365

    Lines are open 24 hours, every day

    Business customers – call1 0345 605 2345

    Lines are open 8am to 8pm, Monday to Friday and closed weekends and holidays.

    If you’d like to manage your payments online, it only takes a few minutes to register for Online Banking.

    Register now

    You can also manage your payments in the Barclays app2 – here’s how to register.

  • Branch

    Visit a branch and speak to a member of the team about paying a new person or company, or someone you’ve paid before – they’ll be happy to help. You can also do this using a self-service kiosk if there’s one in the branch you go to.

    If you’d like to manage your payments online, registering only takes a few minutes.

    You can also find out how to register for our app.