Help with Lost or stolen card
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What should I do if I can’t find my debit card?
You should contact us straight away. You can do this online, on your mobile, over the phone or in branch. We’ll explain how here.
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What do I do if my card’s lost or stolen?
Let us know straightaway if your card is lost or stolen. You can do this in several ways – 24 hours a day, 7 days a week.
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How do I cancel a lost or stolen chequebook?
See how to cancel a Barclays chequebook if it's been lost or stolen, and what else you need to do.
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What happens if my PINsentry card reader is lost or stolen?
There's no security risk if you lose your PINsentry, but you can get the details to order a new one here.
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I have the Barclays Mobile Banking app for BarclayPlus – what should I do if my phone is lost or stolen?
Sorry to hear that – you can set up the mobile banking app on your new smartphone.
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What happens with Contactless Mobile if my physical debit card or Barclaycard is lost or stolen?
When you contact us to report your card lost or stolen, we’ll arrange for a new card to be sent to you. We’ll also replace your Contactless Mobile account.
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What happens with Contactless Mobile if I lose my phone?
If your phone has been lost or stolen, please call us immediately on: 0345 945 4545.
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My card was personalised, will my replacement be too?
Yes, if the card you reported to us as lost or stolen was personalised, we’ll send your replacement with the same image. Get more details here.
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I’ve ordered a replacement debit card, when will it arrive?
Your replacement card should arrive within 2 working days of you reporting your card as lost or stolen. Get more info here.
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I’ve ordered a replacement debit card, will the PIN be the same?
Unless you’ve requested a new one, your replacement card will have the same PIN as your lost or stolen one. Get more details here.
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