Help with Lost or stolen card
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These FAQs may
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What should I do if I can’t find my debit card?
You should contact us straight away. You can do this online, on your mobile, over the phone or in branch. We’ll explain how here.
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How do I cancel a lost or stolen chequebook?
See how to cancel a Barclays chequebook if it's been lost or stolen, and what else you need to do.
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What happens if my PINsentry card reader is lost or stolen?
There's no security risk if you lose your PINsentry, but you can get the details to order a new one here.
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I have the Barclays app for BarclayPlus – what should I do if my phone is lost or stolen?
Sorry to hear that – you can set up the mobile banking app on your new smartphone.
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My card was personalised, will my replacement be too?
Yes, if the card you reported to us as lost or stolen was personalised, we’ll send your replacement with the same image. Get more details here.
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I’ve ordered a replacement debit card, will the PIN be the same?
Unless you’ve requested a new one, your replacement card will have the same PIN as your lost or stolen one. Get more details here.
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Changes to our app
If you use our banking app, you’ll probably notice we’ve made a few changes. Take a closer look at what’s new.
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Can I access my money abroad in an emergency?
There are different ways to access your money, depending on whether or not you have your debit card. See how here.
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What do I do if my card’s lost or stolen?
Let us know straightaway if your card is lost or stolen. You can do this in several ways – 24 hours a day, 7 days a week.
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What is Cifas Protective Registration and how could it help me?
Cifas Protective Registration is a way to protect yourself against identity fraud if you think you might be at risk. Learn more.
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