What do I do if my card's lost or stolen?

Contact us immediately if your card is lost or stolen. You can do this in several ways, 24 hours a day, 7 days a week.

You can contact us in the following ways:

Important information

  1. Debit cards will be delivered to the address we hold on record for your account within five working days, dependent on standard Royal Mail second-class delivery to the UK. This service does not include credit cards. If you’ve requested a new PIN, you’ll receive this separately.
  2. Temporary debit card terms and conditions: This service cannot be offered if your account has been open for less than 30 days. It’s available for replacement cards only – not for new customers or new accounts. We can only issue replacement debit cards – not cash cards, credit cards or savings cards. Temporary cards issued in branch will have a new card number. If you have a personalised debit card, we’re not able to print your picture so you’ll receive a standard debit card.

    This service is limited to two cards per customer, per calendar year. If you’ve already used two cards this calendar year, you can still order a new replacement card and we'll send it to you in the post.

    To protect your account, you’ll need to provide photo ID, such as a passport. You’ll be asked to use your PIN once the card has been issued.