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We have fewer colleagues than usual answering the phones right now because of the coronavirus outbreak.  This is having a big impact on our call wait times – we’re truly sorry about this.

To help us support those who are in most urgent need, we’d ask you to check the information on our dedicated coronavirus help page, and only call if you have an immediate financial problem that can’t wait.

We appreciate this may be frustrating, and our colleagues are working to try and help as many people as possible.

Thanks for your patience and understanding.