Track your application online

See what’s happening with Track It

We’ll send you a Track It reference any time you submit an application that you can track online.


How it works

Whether it's a business loan, mortgage application, mortgage redemption, Buy-to-let loan, complaint or other application – Track It lets you know how it's progressing.

It's fast and easy.

To see how it works, check out the how-to video below.

When you can use Track It

Here's a list of the applications and enquiries you can follow with Track It. You'll automatically get a case reference number if your application or enquiry can be tracked.

We're adding more applications that you can track all the time.

  • Lost and stolen debit card replacement
  • Business loan
  • Mortgage application
  • Mortgage redemption
  • Buy-to-let loan
  • General complaint
  • Business banking complaint
  • Bereavement

Frequently asked questions

If your application or enquiry can be viewed in Track It, we'll automatically send you a case reference number. We're adding  more applications and enquiries all the time.

24 hours a day, 7 days a week.

The status is updated whenever your application or enquiry progresses and there’s news to report.

If you access Track It with your case number, you'll need to enter some additional details to verify your identity. If you access Track It in Online Banking, we'll already have these details.

No. It's available to anyone.

Yes, it's fully secure. Furthermore, it only includes specific details that are relevant to the application or enquiry you're tracking.

We’ll have sent you a case reference number either by text alert, email or letter when you first submitted your application or enquiry.

That depends on the type of application or enquiry. You can set alerts and notices for some types of application or enquiry if you’ve opted in to receiving either text alerts, notification emails or both. It will depend on how you’ve set up your preferences and the options available for that particular application or enquiry.