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The General Data Protection Regulation
See how the law is changing, but our commitment to keep your personal data safe isn’t.
Our focus on respecting your privacy and safeguarding your personal data remains as strong as ever. We’ve updated our privacy notices to reflect the new and strengthened rights in relation to your personal data, and the legal grounds for using it. The notices are effective from 25 May 2018 onwards.
We’re committed to
We take care to protect your data and keep you in control of the information you share with us.
We use your data to ensure we process your transactions safely and securely. It can also help us to personalise your experience and develop new services that we think you’ll like. For example, we use customer spending data to develop our cashback offers, which give you money back on qualifying purchases. Data can also help us to focus on the needs of individuals – we take extra care when dealing with vulnerable customers, and we never send marketing material to children.
Whether it’s to deliver products and services to you and others, or to follow legal requirements, we’ll always be clear and open with you about how and why we’re using your data. And if you need more detail, we’ll always keep our privacy notices where you can find them easily.
Sharing some personal data with us is essential for you to be able to use our services securely. For example, it means we can quickly get in touch with you if we think there’s fraud on your account. Knowing more about our customers also means we’ve been able to help them out and provide extra support during difficult times, such as after a major incident or during the collapse of a large employer. We can also help you interact with other organisations – our Identity Service verifies you so you can access government services such as tax self-assessment securely.
Your personal data helps us to develop new ways to support communities, such as through our Local Insights reports, which can help you find out more about your local community, or other areas of the UK that you may be interested in.
You’ve trusted us with your data, and in return we’ll give you the control you need. You can decide how we contact you with offers of products and services or information we think you may be interested in.
It’s straightforward to keep your personal details up to date using Online Banking, our mobile banking app, by phone or in one of our branches, and we’ll always make it easy for you to change your mind about how we contact you.
The General Data Protection Regulation (GDPR) is a change to the law relating to personal data that becomes effective from 25 May 2018.
Personal data relates to an individual. It could be used to identify you. It includes your name and contact details, but can also include data about your transactions or your use of our services.
The GDPR aims to give you more control of your data. It provides new and strengthened rights.
To read more about the GDPR, please visit the Information Commissioner’s Office website – it’s an independent authority that upholds information rights in the public interest
You don’t need to do anything. We’ll be updating our privacy notices to reflect the changes.
We haven't changed the ways we use your personal data, but our privacy notices provide additional detail about this. In particular
About our privacy notices
We may change our privacy notices and add new privacy notices in the future, so we recommend that you check this page occasionally to ensure that you’re happy with any changes.
Manage your data requests and the information you receive from us.
Keep track of your cash with alerts
Stay on top of your money – alerts are a great way to keep on top of your personal and business finances.
We use cookies and similar technologies on this website and on our mobile applications.
Decide how you want to see information about offers, products and services from us by updating your contact preferences.
If you need to, you can ask us to send you your personal data.
Ask us to stop processing your personal data.
Request your personal data so you can share it with another organisation.
Ask us to restrict the way we process your personal data.
Ask us to delete your personal data.
Ensure your personal contact information is correct.
If you’ve asked us for a copy of your personal data and we’ve sent you an access code by post, you can use it here.