Control your privacy and data

We use your data to ensure we process your transactions safely and securely. It can also help us to personalise your experience and develop new services that we think you’ll like. For example, we use customer spending data to develop our cashback offers, which give you money back on qualifying purchases. Data can also help us to focus on the needs of individuals – we take extra care when dealing with vulnerable customers, and we never send marketing material to children.

Whether it’s to deliver products and services to you and others, or to follow legal requirements, we’ll always be clear and open with you about how and why we’re using your data. And if you need more detail, we’ll always keep our privacy notices where you can find them easily.

Sharing some personal data with us is essential for you to be able to use our services securely. For example, it means we can quickly get in touch with you if we think there’s fraud on your account. Knowing more about our customers also means we’ve been able to help them out and provide extra support during difficult times, such as after a major incident or during the collapse of a large employer. We can also help you interact with other organisations – our Identity Service verifies you so you can access government services such as tax self-assessment securely.

Your personal data helps us to develop new ways to support communities, such as through our Local Insights reports, which can help you find out more about your local community, or other areas of the UK that you may be interested in.

You’ve trusted us with your data, and in return we’ll give you the control you need. You can decide how we contact you with offers of products and services or information we think you may be interested in.

It’s straightforward to keep your personal details up to date using Online Banking, our mobile banking app, by phone or in one of our branches, and we’ll always make it easy for you to change your mind about how we contact you.

The GDPR aims to give you more control of your data. It provides new and strengthened rights.

Right to access – you can ask us whether we’re processing your personal data, including where and for what purpose. You can also request an electronic copy of your personal data free of charge

Right to restrict processing – in certain circumstances, you can ask us to restrict our use of your personal data

Right to rectification – you can already ask us to correct inaccurate personal data we hold about you

Right to erasure (right to be forgotten) – in certain circumstances, you can ask us to erase your personal data

Right to data portability – you can ask us to provide you with a copy of your personal data in a commonly used electronic format so that you can transfer it to other businesses

Right to object to automated decision-making – in certain circumstances, you can ask us not to make automated decisions about you based on your personal data that produce significant legal effects

Right to lodge a complaint – you can lodge a complaint with your local data protection authority

To read more about the GDPR, please visit the Information Commissioner’s Office website – it’s an independent authority that upholds information rights in the public interest

You don’t need to do anything. We’ll be updating our privacy notices to reflect the changes.

We haven't changed the ways we use your personal data, but our privacy notices provide additional detail about this. In particular

• Who we are, our contact details and the contact details of our data protection officer
  
  
• The types of personal data we collect about you and, where we don’t collect it from you, who we collect it from
  
  
• The recipients or categories of recipients of your personal data, if any
  
  
• The legal basis for using your personal data
  
  
• Where applicable, if we intend to store, process or transfer your personal data to a third country or international organisation
  
  
• How long we keep your personal data after our relationship with you has ended (for example, after you stop banking with us or using our platforms)
  
  
• Automated decisions we make about you – for example we use technology to help identify that someone else may be using your card without your permission
  
  
• Your rights in relation to the personal data we hold about you

About our privacy notices

We may change our privacy notices and add new privacy notices in the future, so we recommend that you check this page occasionally to ensure that you’re happy with any changes.