Contact us

Lost or stolen debit card

Lost or stolen card

Choose the best option.

Lost or stolen card

Choose your option

Ways to get in touch

Get an answer straightaway Get an answer now

  1. My card has been captured by a cash machine. What should I do?
  2. What should I do if I can’t find my debit card?
  • Contact us by phone
    Report a lost or stolen debit card

    • 0800 400 100

      * +
    • From abroad +44 2476 842 099

    If you have registered for the Barclays app you can simply sign into the app and tap on ‘Account management’ on the home screen or in the side menu and then on ‘Report a card lost or stolen'. Select option 1 to report your debit card lost or stolen or request emergency cash when you’re abroad. Speak to us directly using ‘Chat’ in our app. It’s secure and easy to use – and our team is available 24/7. We’ll send you a notification when we reply, so there’s no need to wait in the app.

    Opening times
    • 24/7
    Wealth Client Services Onshore (BUK)
    • From abroad +44 (0) 207 761 5138

    Opening times
    • 24/7
    Wealth Client Services Offshore (BI)
    • From abroad +44 (0) 207 574 3008

    Opening times
    • 24/7
    Are you a Premier customer?
    Wealth Client Services Onshore (BUK)
    • From abroad +44 (0) 207 761 5138

    Opening times
    • 24/7
    Wealth Client Services Offshore (BI)
    • From abroad +44 (0) 207 574 3008

    Opening times
    • 24/7
    Are you a Business customer?
    Wealth Client Services Onshore (BUK)
    • From abroad +44 (0) 207 761 5138

    Opening times
    • 24/7
    Wealth Client Services Offshore (BI)
    • From abroad +44 (0) 207 574 3008

    Opening times
    • 24/7
    Business Customers

    • 0800 151 0155

      *
    • From abroad +44 2476 842 091

    Opening times
    • 24/7
    Report a lost or stolen debit card

    • 0800 400 100

      * +
    • From abroad +44 2476 842 099

    If you have registered for the Barclays app you can simply sign into the app and tap on ‘Account management’ on the home screen or in the side menu and then on ‘Report a card lost or stolen'. Select option 1 to report your debit card lost or stolen or request emergency cash when you’re abroad. Speak to us directly using ‘Chat’ in our app. It’s secure and easy to use – and our team is available 24/7. We’ll send you a notification when we reply, so there’s no need to wait in the app.

    Opening times
    • 24/7
    Wealth Client Services Onshore (BUK)
    • From abroad +44 (0) 207 761 5138

    Opening times
    • 24/7
    Wealth Client Services Offshore (BI)
    • From abroad +44 (0) 207 574 3008

    Opening times
    • 24/7
    Business Customers

    • 0800 151 0155

      *
    • From abroad +44 2476 842 091

    Opening times
    • 24/7

Other ways to get in touch

Talk to us directly through social channels too. All of our genuine accounts have a verified tick or badge. We’ll never ask for your Telephone or Online Banking passcodes, PINs (including PINsentry) or card details. Please be aware of accounts imitating us under other names, or without our verified tick.

Apple user? Talk to us on Apple Messages. Our genuine account has a black tick – so to make sure it's us you're talking to click on the 'I' next to our name and you'll see a verified tick and our official website 'barclays.co.uk'.

You can chat with us anytime in the Barclays app and Online Banking. In the app just press the ‘Chat’ button in the ‘Contact us’ section, and in Online Banking you’ll find  the ‘Chat’ button on the ‘Help and Support’ page. You’ll get a notification in the app or Online Banking when we reply. Our chat service is secure and easy to use – and our team is available 24/7.

You must be 16 or over to use the app or Online Banking. Terms and conditions apply.

If you’re deaf or hard of hearing and you use British Sign Language (BSL), you can use our SignVideo service to help you call any of our phone numbers and talk to us safely. It connects you to an interpreter who can translate sign language to spoken word for the advisor.

Keep in touch by Facebook to stay up to date with us. 

Join Twitter conversations about our services @BarclaysUK or follow @BarclaysBizChat for business tips and ideas. 

Subscribe to our YouTube channel and stay updated with everything we’re doing.

Connect with us on LinkedIn and get involved in discussions around the latest business topics.

Want to see how all our services are running? Check our status updates.

Our commitment to you

Our staff receive no sales incentives or commissions. Our only focus is to provide you with great service and help you meet your financial needs. If you need to contact us about our loans, mortgages, Online Banking or any other of our products or services, including current accounts, Premier banking or Business accounts, please choose the topic you need help with and we’ll give you the best contact options.

Concerned about fraud?

Contact us immediately if you’ve noticed any suspicious activity on your account or card.                                              

Report fraud
Report a stolen card