How to handle a suspicious call
If we call you, ask us to use app ID to send a secure notification to your Barclays app. You'll be able to log in to your app to see the name of the colleague you're speaking to and you'll be able to confirm you've got the notification, so we know it's you too.
If you get an unexpected call and you're not sure it's from us – end the call. Scammers can keep your line open, so call us from a different phone if possible, or try calling a friend first to check if your line is still open.
Never call back on the same number – even if you find a phone number online and it looks like one of ours.
Instead, you can
- Use the number on the back of your debit card, or call us from your app
- Call 159 – it’s a safe number set up by Stop Scams UK and will connect you to us securely
How to handle a suspicious message
Scammers can make it seem like a message comes from a genuine company, by changing the number or sender name that you see on your device. This is called spoofing.
Never click on a link in an unexpected message, and remember – we'll never send you a link in an SMS message.
We've partnered with Get Safe Online to create a tool you can use to check a website and see whether we know of any problems with it – it'll help you work out whether a site is real or a fake before you visit. Always use the tool if you're worried about a link you've been sent.