Mobile PINsentry for Online Banking

If you’ve registered for the Barclays app1, you can use Mobile PINsentry.

It can take up to 10 days to activate – you’ll see a pop-up message in the app when it’s ready.

You won’t need to be connected to a mobile network or be online to use it. You also won’t need to have your debit card or PIN with you.

We’ll never ask you to synchronise or re-calibrate Mobile PINsentry. If you ever get a message claiming to be from us asking you to do so, or something similar, it could be fraudulent.

If you need help, contact us:

  • Personal – call us on 03457 345 3452 if you’re in the UK or +44 24 7684 20992 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm, Saturdays from 9am to 5pm and closed on Sundays
  • Premier – call us on 0800 924 73652 if you’re in the UK or +44 161 869 80122 if you’re outside the UK. We’re here 24 hours a day, seven days a week
  • Business – call us on 0345 605 23452 if you’re in the UK or +44 24 7684 20912 if you’re outside the UK. We’re here Monday to Friday from 8am to 8pm and closed on weekends.


Using Mobile PINsentry in the Barclays app

You can only use Mobile PINsentry to log in to Online Banking or authenticate certain transactions. This is for your security.

You can find Mobile PINsentry at the bottom of your app log-in page or select the Mobile PINsentry icon that’s below your accounts if you’ve already logged in.


Mobile PINsentry code isn’t working in Online Banking

You’ll need to generate a new code if the one you have isn’t working. You shouldn’t try the failed code again, as this could lock your account.

Make sure you generate the code before using Online Banking, as it’ll only work for 60 seconds. You must also check that the time and time zone on your device are set to British time zone (GMT/BST).

1 You need to be 11 or over to use the app. T&Cs apply.

2 To maintain a quality service, we may monitor or record phone calls. Call charges.