My PINsentry card reader says 'PIN locked'. What does this mean?

You get three chances to enter your PIN correctly – after that, your debit card will be locked.

To unlock your PIN, you need to visit a cash machine. You also need to know the correct PIN. Head to any of our UK cash machines, select ‘PIN services’ and follow the instructions.

You can also get an instant PIN reminder if you can’t remember your PIN.

If you live abroad and have locked your PIN, we may need to send you a new card. For details, call us on 0345 734 5345*+ (if you’re registered for Telephone Banking).