My PIN won’t work with my debit card. What do I do?
First, try this:
- Check that you’re using the right PIN with the right card
- Get an instant PIN reminder to make sure you have the right PIN
If this doesn’t help, call Telephone Banking on 0345 734 5345 and have your passcode ready. Outside the UK dial +44 24 7684 2100. And if you’re not registered for Telephone Banking, visit a branch.
Premier customers call 08009 247 365. Business customers call 0345 605 2345.
To maintain a quality service, we may monitor or record phone calls. Call charges