My PIN won’t work with my debit card. What do I do?
If you’re registered for Telephone Banking, call 0345 734 5345* or +4424 7684 2100* from abroad, and have your passcode ready.
If you’re a Premier customer please call 0800 924 7356*, and if you’re a Business customer call 0345 605 2345*.
If you're having any other problems with your card not working, our handy tool can help you work out how to fix it.
*To maintain a quality service, we may monitor or record phone calls. Call charges