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Mobility and dexterity services

Easier access to our branches and more

We're always working to improve access to our branches. Where possible, we provide car parks, ramped access, lifts and low-level counters. 

  • Cheque, credit-slip and card-signing templates

    We offer templates to make writing cheques, filling out credit slips and signing your debit or credit cards easier.

    You just use the spaces and Braille instructions on the relevant template to show you where to write the amount, payee, date and signature for cheques and slips and your signature for cards.

    You can order templates from any of our branches or by calling us on 0345 734 53451.

  • Chip-and-sign cards

    If you find it difficult to remember a PIN, a chip-and-sign card allows you to use your signature when using your debit or credit card, or use PINsentry to identify yourself in branch.

    Instead of entering a PIN, you’ll be asked to sign a receipt that will be checked against the signature on your card.

    You can order a chip-and-sign card from any of our branches or by calling us on 0345 734 53451.

  • Low-level branch counters

    We’ve installed low-level counters in many of our branches so it’s easier to talk to our staff should you find it difficult to use higher ones.

    We also have cash machines installed at different heights.

    You can find out which branches near you have low-level counters by calling us on 0345 734 53451. or check using our branch finder.

  • Post Office banking

    There are thousands of post office branches across the country, one of which may be more convenient for you to visit than your nearest Barclays branch.

    Services available at the Post Office

    Current accounts

    Savings accounts

    Debit card cash withdrawal

    Yes

     

    Yes, if you have an card with the account

    Cash deposit with bank card

    Yes

    Yes

    Cash deposit using pre-printed paying-in slips

    Yes2

    Yes2

    Cheque deposit using pre-printed paying-in slips and deposit envelope

    Yes

    Yes

    Cheque cashing

    Yes (must be set up in advance)2

    No

    To pay in a cheque to your account you’ll need to use a pre-printed, personalised paying-in slip – like those in your cheque or paying-in book – and a cheque-deposit envelope, which you can order by calling us on 0800 169 30911..

    You can deposit cash in 2 ways – either with a card for the account you want the money to go into or a paying-in slip. However, the option to use a paying-in slip is not currently available at all outlets, so it’s best to use a card if you have one or check in advance by visiting the Post Office you want to use.

    Cheques and cash paid in using a slip can take up to 2 working days longer to reach your account than if you used a Barclays branch. Cash paid in with a card will get there that day.

    To use the pre-authorised cheque-cashing service, you’ll need to call us on 0800 169 30911. You can choose 2 Post Offices where you want to cash your pre-authorised cheques.

  • Signature stamp

    If you find signing your name difficult or have an inconsistent signature, we can provide you with a stamp of your signature that works in place of a handwritten one.

    You can use it as you would a handwritten signature – on cheques, when making a debit or credit card payment or any other time it’s required.

    You can order a signature stamp from any of our branches .You’ll need to sign or verbally confirm a signature stamp agreement and indemnity form, and register the stamp for the accounts you want to use it for. If you already have a signature stamp that you need to register for your accounts, you can do that in-branch.

  • Online Banking

    Online Banking is a way to do your banking in your own time without having to visit a branch. It is safe and it gives you complete control of your accounts with us. You can also change your computer settings to give you a better experience.

    It’s free to register for Online Banking, from which you can do almost everything you can do in a branch, with clear guides to assist you at any point. Just call us on 0345 600 23231. 24 hours a day, 7 days a week. You can use our Text Relay service if you prefer.

    Passcode and memorable word

    As an alternative to using a PINsentry device to log in to Online Banking, you can use a passcode and memorable word. You can also create ones that are easy for you to remember.

    To use them, choose to log in with your passcode on your Online Banking homepage. You’ll be prompted to enter your passcode and 2 random letters from your memorable word. If you wish, you can save this as your preferred method for logging in.

    However, this option does restrict what you can do online. See our PINsentry FAQs.

    You can change your passcode and memorable word to ones that are more memorable for you either by selecting ‘I’ve forgotten my log-in details’ from your Online Banking homepage or by:

    • Logging in and Selecting the ‘Change my passcode & memorable word’ option under ‘Customise my site’
    • Entering your new 5-digit passcode and memorable word and following the instructions
  • Home visits

    If, for an access-related reason, you find it difficult to visit one of our branches, we can arrange to visit you at home, in hospital or a supported-living environment to help you with most matters concerning your banking.

    It’s free and easy to arrange a visit from us – just call us on on 0345 734 53451 or you can send a nominated person to book on your behalf at any of our branches. You can check with us in advance what we can do during home visits, but please note that we can’t bring, take or exchange cash.

  • Telephone Banking

    Telephone Banking allows you to safely pay bills, transfer money, order statements and get statements read to you over the phone, 24 hours a day 7 days a week.

    Call 0345 734 534511. and we’ll send you 5-digit passcode and membership number within 5 working days.

    If you find it difficult to use your telephone keypad, press star when asked for your membership number or card number, and then again when asked for your account sort code. You’ll then be put through to an adviser who can help you.

    You can also access Telephone Banking using Text Relay or Next Generation Text Relay service. You can also create your own Telephone Banking passcode that's more memorable to you.

  • bPay by Barclaycard

    bPay is a range of contactless payment devices that may be helpful id you have dexterity problems, sight loss or dyslexia. They use pre-paid accounts that link to most major credit or debit cards – you don’t need to bank with us or have a Barclaycard.

    You can choose a wristband, fob or sticker,which all work just like a contactless card, so you can pay for anything up to £30.

    You can also use the bPay mobile app with your contactless device. It lets you track your spending and top up yor account on the go.

    You can choose your device on the bPay website. If you’d like your bPay welcome pack and chip ID in Braille, large print or audio, please email your full name, phone number and order number to help@bpay.co.uk.

Other ways we can help you

Changing your settings

If you want to make your computer or device easier to use, we’ve created a site with disability charity AbilityNet to show you how to do so.

Our latest developments

Keeping you up-to-date

We’re committed to inclusive design and accessible services – using new technology to make banking easier for you.