What do I do if I’ve lost or forgotten my Online Banking log-in details?

It depends on which part of your log-in details you’ve forgotten:

  • Forgotten your membership number? Forgotten your membership number?

    You can retrieve this online by clicking on the ‘Forgotten your membership number?’ link on the log-in page. You’ll be asked to enter your surname, date of birth, Barclays debit card number and 3-digit security code. Your membership number will then be displayed on screen.

    Alternatively, you can call the Online Banking helpdesk on 0345 600 2323 (outside the UK dial +44 247 684 2063) or visit a branch and they’ll print your membership number for you. You’ll need to have your debit card and the correct PIN.

    Click on the link

    “Forgotten your membership number?”

    Forgotten your membership number

    Enter your surname, date of birth


    Enter the long 16 digit number from the front of your debit card and then the last 3 digits from the security code on the back of your debit card

    12 digit number on debit card

    Check your details and click the Confirm button 


    Your membership number will then be displayed on screen. 

    Membership number
  • Forgotten your passcode? Forgotten your passcode?

    You can re-order your passcode online by clicking the 'Forgotten your passcode?' link (by the passcode field) on the log-in page, but for security reasons we have to send this to you in the post. You can also request a new passcode in branch, but this will also be posted out to you. Please note that you can only order a passcode once in 7 days.

    A new passcode will be sent to you in the post. This can take 5 business days. Please note that you can only order a passcode once in 7 days.

  • Forgotten your memorable word? Forgotten your memorable word?

    If you’ve forgotten your memorable word, you’ll first need to re-order a passcode in order to reset it. You can see how to do this above.

    You won’t need your memorable word to log in, however, if you have a PINsentry card reader or Mobile PINsentry.

  • Save your log in details Save your log in details

    Then you won't have to type in your details on the device you’re using when you next log in. This won't save your passcode or memorable word. For security reasons, however, we don’t recommend that you tick this option on any public or shared devices. You need to make sure you’ve switched on cookies for your browser in order for this to work.