What do I do if I’ve lost or forgotten my Online Banking log-in details?

It depends on which part of your log-in details you’ve forgotten:

  • Forgotten your membership number?

    You can retrieve this online by clicking on the ‘Forgotten your membership number?’ link on the log-in page. You’ll be asked to enter your surname, date of birth, Barclays debit card number and 3-digit security code. Your membership number will then be displayed on screen.

    Alternatively, you can call the Online Banking helpdesk on 0345 600 2323 (outside the UK dial +44 247 684 2063) or visit a branch and they’ll print your membership number for you. You’ll need to have your debit card and the correct PIN.

    Click on the link

    “Forgotten your membership number?”

    Forgotten your membership number

    Enter your surname, date of birth


    Enter the long 16 digit number from the front of your debit card and then the last 3 digits from the security code on the back of your debit card

    12 digit number on debit card

    Check your details and click the Confirm button 


    Your membership number will then be displayed on screen. 

    Membership number
  • Forgotten your passcode?

  • Forgotten your memorable word?

  • Save your log in details