Help protect your business from fraud

Learn about scams that target businesses

Find out how we help to protect your business and see what you can do yourself to stay digitally safe.

Our quick tips

  • Don’t let your card, PIN, password or other security information be used by anyone else
  • Memorise your PIN, password and other security information – destroy original documents
  • Use strong passwords containing a mix of lowercase and uppercase letters, and numbers. Try to avoid using anything obvious like your name, username or date of birth. Change your passwords regularly
  • Install internet security software or anti-malware and a firewall. Run a full scan of your computer and update your software regularly
  • Only download files or programs from the internet if they’re from genuine, trusted websites or senders

Scams to watch out for

Fake invoices

Fraudsters send fake invoices to businesses, which are designed to look like they’re from an existing, genuine supplier. These invoices request payments to a new sort code and account number set up by the fraudster. 

It’s important to check with your suppliers whether any requested updates to their payment details are genuine. You can either do this face-to-face, or on a number that you recognise.

Hacked emails

A spin-off of the invoice scam is where genuine emails are hacked into and the payment details changed to a fraudster’s account.

Always double check the sender’s address, to ensure it matches with an existing contact. If unsure, follow up in a new email or by telephoning a number you recognise.

Man holding a phone
Man and woman looking at a laptop


Ransomware is software that fraudsters use to lock a computer from their location. They then use a pop-up window to demand money to release it. 

The software is downloaded automatically via a link, designed to look harmless, that can be included in any form of electronic message, website or on social media. 

If you receive an unexpected message asking you to follow a link, or see a link on a site or profile that looks inauthentic, always check via an alternative method before doing anything – regardless of who appears to have sent it. Also, backing up your files in external storage means you can still access them if you do fall victim to this scam.

CEO-impersonation fraud

Often fraudsters will pretend to be the CEO of a big business that makes large payments, by sending an email to an employee asking them to make an urgent payment. Impersonation fraud has cost UK businesses £32 million in the past year. This video exposes some of the strategies cyber criminals are using right now –  do you know what to look out for?

If you receive an unexpected invoice or payment request – whether it has different details to normal or just doesn’t seem right – check with the person it’s meant to have come from before sending any money. You can also report the sort code and account number to us and we’ll look into it.

What we do to protect your account

Online and mobile banking guarantee

Online and mobile banking security

We’re working hard to protect your money

Feel safe when banking online. Find out how our guarantee works to protect you and your money from fraud – plus what you can do, too.

Lost or stolen card?

If your card has been lost or stolen, or you think someone else has your password, passcode or other security information, phone us straightaway1 on 0800 151 0155 or from abroad on +44 02476 842 091

Think you’re a victim of fraud?

Get in touch immediately and report it to us.

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