Our quick tips
- Don’t let your card, PIN, password or other security information be used by anyone else
- Memorise your PIN, password and other security information – destroy original documents
- Use strong passwords containing a mix of lowercase and uppercase letters, and numbers. Try to avoid using anything obvious like your name, username or date of birth. Change your passwords regularly
- Install internet security software or anti-malware and a firewall. Run a full scan of your computer and update your software regularly
- Only download files or programs from the internet if they’re from genuine, trusted websites or senders
- Read our tips and advice on keeping your business digitally safe.
Scams to watch out for
Fraudsters send fake invoices to businesses, which are designed to look like they’re from an existing, genuine supplier. These invoices request payments to a new sort code and account number set up by the fraudster.
It’s important to check with your suppliers whether any requested updates to their payment details are genuine. You can either do this face-to-face, or on a number that you recognise.
A spin-off of the invoice scam is where genuine emails are hacked into and the payment details changed to a fraudster’s account.
Always double check the sender’s address, to ensure it matches with an existing contact. If unsure, follow up in a new email or by telephoning a number you recognise.
Ransomware is software that fraudsters use to lock a computer from their location. They then use a pop-up window to demand money to release it.
The software is downloaded automatically via a link, designed to look harmless, that can be included in any form of electronic message, website or on social media.
If you receive an unexpected message asking you to follow a link, or see a link on a site or profile that looks inauthentic, always check via an alternative method before doing anything – regardless of who appears to have sent it. Also, backing up your files in external storage means you can still access them if you do fall victim to this scam.
Watch our webinar about common cybersecurity threats.
Often fraudsters will pretend to be the CEO of a big business that makes large payments, by sending an email to an employee asking them to make an urgent payment. Impersonation fraud has cost UK businesses £32 million in the past year. This video exposes some of the strategies cyber criminals are using right now – do you know what to look out for?
If you receive an unexpected invoice or payment request – whether it has different details to normal or just doesn’t seem right – check with the person it’s meant to have come from before sending any money. You can also report the sort code and account number to us and we’ll look into it.
Watch a video on how vigilance about impersonation fraud helped save a business.
What we do to protect your account
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Common cyber threats
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How to protect yourself and your business
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Lost or stolen card?
If your card has been lost or stolen, or you think someone else has your password, passcode or other security information, phone us straightaway2 on 0800 151 0155 or from abroad on +44 02476 842 091
Think you’re a victim of fraud?
Get in touch immediately and report it to us.