Dormant and lost accounts

 A stack of different coloured cardboard folders filled with paper files

Dormant and lost business accounts

Reactivate a lost or dormant account

Lost accounts are sometimes referred to as 'dormant accounts', as they’ve been inactive for some time.

Contact us if you think your account might be dormant or believe you might be entitled to an account held in another name. For more information, see “How do I get my money back?” further down the page.

If you’ve got a dormant or lost personal account, visit our page for personal accounts instead.