Business mandate change 

Changing the signatories on your business account

To make any changes to your mandate, you need to be an authorised official on the account. 

What’s a business mandate?

A business mandate is a set of instructions that gives specific people within your business the authority to manage your bank accounts. The people listed on the mandate can:

Manage everyday banking 

This includes making and/or approving payments on behalf of the business.

Apply for accounts and services

Including applying for additional accounts and finance.

Change an existing mandate 

Including viewing, adding and removing people, or changing it to a new one.

Change signing rules 

From being a one-signature mandate to one that needs many signatures, or the other way round.

What you need to know about changing a mandate

  • You’ll need to complete our online form

    Once completed, please print it, sign it and return it to us.

  • We’ll let you know when the change has been made

    We aim to make your change within 14 days of receiving your signed form. If we need more information from you, it may take longer. We’ll send you a text message or letter to the contact details we have for you on your business account to let you know we’ve made the changes.

  • Have you made these changes with Companies House or Charities Commission?

    If you’re a limited company, limited liability partnership or registered charity, we can only make changes to your mandate if the personal information for all your officials is already listed at Companies House or Charities Commission website.

    Please check the Companies House or Charities Commission websites and make sure the details are correct before you fill in the online form.

  • It doesn’t affect your business lending

    Removing an official from your mandate won’t release them from any guarantees provided to us as part of any borrowing. This means that we’ll still rely upon any guarantees after the official has been removed from the mandate. If you’re removing someone else from your mandate, please make sure they’re aware they remain personally liable. They may wish to seek independent legal advice.

Ready to change your mandate? 

You can view and update your mandate by logging in to Online Banking and going to the accounts section. 

Log in to Online Banking

Need help with changing your mandate? 

Send us a message

One of our team will get back to you within 24 hours. We can help you use Online Banking, tell you about your mandate and explain what to do if we have asked for more information.

Send us a message

Change your mandate over the phone 

If your mandate changes are more complicated, or you don’t have access to Online Banking, call us on 0333 202 7477(1)

Important information

  1. Lines are open Monday to Friday, from 8.30am to 6pm. To maintain a quality service, we may monitor or record calls. Call charges(Return to reference)