This describes how we protect the confidentiality of your finances, what your responsibilities are and how cookies work on your computer. Read the policy
Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Registered in England. Registered No: 1026167. Registered Office: 1 Churchill Place, London E14 5HP. Find out about the Financial Services Register of firms.
Barclays is committed to delivering excellent customer satisfaction. We consider complaints to be a valuable source of feedback and use them to help improve our products and processes, which ultimately leads to improved customer service and lower complaint figures. Our performance on complaints has been published at www.barclays.com/complaints
UK Retail and Commercial Banks have a policy which ensures that any conflicts of interest that occur between customers of the Bank, or between a customer and the Bank, are identified and managed according to regulatory requirements. If you need additional information about this policy, please contact us.
Online Dispute Resolution (ODR)
Use the online dispute resolution platform (http://ec.europa.eu/odr) to dispute the outcome of a complaint if you’re not happy with the resolution. This should be about any product or service you bought from us online.