CPP information

Card-protection insurance and identity-protection alert

In November 2012, the Financial Conduct Authority (FCA) announced that CPP Ltd would have to compensate customers because some of their sales practices regarding card-protection and identity-theft products fell short of industry standards.

A scheme of arrangement has been agreed with the FCA to fully compensate eligible customers in a way that's fast, simple and doesn't require any claims management company. Customers who may be entitled will be contacted by mail from 27 August 2013.

If you feel that you're entitled to compensation, there's nothing you need to do right now.

More information is available at www.cppredressscheme.co.uk or by calling CPP on 0800 083 4393 from Monday to Friday 8am to 9pm and Saturday 8am to 6pm. Alternatively, you can write to:

Scheme Processing Services Ltd
PO Box 250
NR18 8DG