0800 008 3032 2. Lines are open Monday to Friday, 9am to 5.30pm
Help when you need it
The Legal & General team can support you with your policy – whether you're making a claim, a change or cancelling your policy.
We'll deal with your claim sensitively and as quickly as we can. Please contact Legal & General using the contact details on this page. You’ll need
For terminal illness claims, you must be diagnosed with a condition that’s expected to lead to your death within 12 months. We’ll pay out your amount of cover in full, once. After this happens, the policy will end and you’ll no longer have any cover.
To make a claim, contact Legal & General using the details on this page. You’ll need
The person dealing with your claim will contact your GP to confirm the diagnosis. If you have any letters or correspondence from your hospital or GP relating to your illness, please send them in – they may help to speed up the process. We'll keep you updated throughout. If we accept your claim, we’ll send the payment to the bank account on your payment instruction form.
You should continue to pay your premiums until we've agreed to pay your claim. If, for any reason we're not able to pay your claim, we'll contact you and explain why.
You can increase your cover without providing medical evidence, answering health questions or completing assessments. Please bear in mind
You can change your policy to cover
Please talk to Legal & General on 03700 104 080 2, Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm. They’ll consider your request and let you know if it's possible to make the change you want and, if so, what your new premium would be. If you make any changes to the policy a new policy may be set up and different terms and conditions could apply.
You can cancel your policy at any time with no cancellation fee. If you cancel within 30 days of buying it, we’ll refund any payments you’ve made. If you cancel the policy at a later stage, you won't get any money back.
To cancel or claim you can write to
Legal & General Assurance Society Limited
0370 010 4080 2. Lines are open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm