Claim or make a change to your life insurance policy

For terminal illness claims, you must be diagnosed with a condition that’s expected to lead to your death within 12 months. We’ll pay out your amount of cover in full, once. After this happens, the policy will end and you’ll no longer have any cover.

To make a claim, contact Legal & General using the details on this page. You’ll need

• Your policy number
• Details of your diagnosis and illness
• Your GP’s contact details

The person dealing with your claim will contact your GP to confirm the diagnosis. If you have any letters or correspondence from your hospital or GP relating to your illness, please send them in – they may help to speed up the process. We'll keep you updated throughout. If we accept your claim, we’ll send the payment to the bank account on your payment instruction form.

You should continue to pay your premiums until we've agreed to pay your claim. If, for any reason we're not able to pay your claim, we'll contact you and explain why.

You can increase your cover without providing medical evidence, answering health questions or completing assessments. Please bear in mind

• You must have been under 45 when you took out the policy and your application must have been accepted on standard terms
• You can change your policy up to three times in total and you must change your policy within six months of an event 
• You can't change your policy if you've been diagnosed with, are getting or have had medical treatment for a terminal illness, a critical illness, carcinoma of the breast treated by surgery, or low-grade prostate cancer requiring treatment 
• For an in-depth look of eligibility criteria and limitations, read the Policy Booklet: Barclays Simple Life Insurance Policy Booklet [PDF, 281KB]¹ or Life Insurance for Mortgage Holders Policy Booklet [PDF, 297KB]¹

You can change your policy to cover

• A mortgage increase, due to a move or major improvements
• A salary increase, due to a new job or promotion
• Marriage, or entry into a registered civil partnership
• The birth or adoption of a child

Please talk to Legal & General on 03700 104 080 ², Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm. They’ll consider your request and let you know if it's possible to make the change you want and, if so, what your new premium would be. If you make any changes to the policy a new policy may be set up and different terms and conditions could apply.

You can cancel your policy at any time with no cancellation fee. If you cancel within 30 days of buying it, we’ll refund any payments you’ve made. If you cancel the policy at a later stage, you won't get any money back. 

To cancel or claim you can write to

Cancellations Department
Legal & General Assurance Society Limited
City Park
The Droveway
Hove
East Sussex
BN3 7PY

Or call

0370 010 4080 ². Lines are open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm