Greener Home Reward | Frequently Asked Questions

To provide proof of the works completed, you will need to show us an invoice, which must include all the following information: your full name, the invoice date, the address where the home improvements were made, the type of home improvements, the name of the TrustMark-registered business or tradesperson and the amount paid. It'll also need to show proof of payment and confirmation that the work has been completed. If these aren't included on the invoice, we'll accept a separate receipt, proof of payment and/or confirmation of completion.

You can include multiple home improvement on the same invoice. However, we’ll only pay one Greener Home Reward per property.

The invoice or proof of payment submitted to us must be dated, and this date must be no earlier than 3 months before the claim was submitted.

If you have applied on or before 31 January 2024, the invoice or proof of payment must be dated between 25 October 2022 and 31 August 2024. To receive the reward you’ll need to submit the claim form by 31 July 2024. You will have until 31 August 2024 to provide proof of the home improvements.

If you do not claim by this date, you may still be able to claim under our new terms and conditions.

We’ll pay the reward into the same bank account your mortgage Direct Debit is paid from. The payment will arrive within 4 weeks of your claim being completed.

You must pay your mortgage via Direct Debit to be eligible for the reward.

You must have an eligible current Barclays residential mortgage when you make a claim for the reward. Apart from this, there’s no link between your mortgage and the Greener Home Reward. To check the full list of eligibility criteria please refer to our Terms and Conditions [PDF, 96.7kb].

Claiming the Greener Home Reward and making home improvements doesn’t mean you’ll qualify for a Barclays Green Home Mortgages now or in the future.

Yes, as long as you meet the eligibility criteria for the Greener Home Reward and the cost to you of the works is equal to or above the value of the reward for the type of improvement work completed.

There are three reward levels (£500, £1000 or £2000) – which one you receive depends on the type of home improvements completed. Please see the terms and conditions for more information.

You can only receive one reward, regardless of how many home improvements you make. If you have a joint mortgage, you can only receive one reward between all of you.

If you applied for the reward on or before 31 January 2024, you’ll need to submit your claim by 31 July 2024. If you do not claim by this date, you may still be able to claim under our new terms and conditions.

All other claims must be submitted to us with an invoice or proof of payment dated no earlier than 3 months before the claim was submitted.

We will email you once your claim has been reviewed, asking you to provide proof of the work completed and the amount you paid. You’ll have one month to submit these documents. Once we’ve reviewed this, we’ll email you to let you know if your claim has been successful.

Yes, you can still claim, if you have an active Barclays residential mortgage when you submit your claim.

Unfortunately, the Greener Home Reward is only available to Barclays residential mortgage customers.

Yes, the cost to you of the home improvement work must be equal to or more than the value of the relevant home improvement reward . No reward will be paid if the cost to you of the home improvement work is less than the value of the relevant home improvement reward.

You can only receive one reward. If you are a customer on a joint mortgage, then you can only receive one reward as joint customers. The home improvements must be made to the primary residence, and which is security for your mortgage. You can’t claim for improvements made to additional properties like holiday homes or buy-to-let properties.

We can’t provide advice on making home improvements. However, if you’re unsure what home improvements to make, you can read the information available on our Greener Homes webpages, which have helpful material and could provide further information¹.

We recommend speaking to a range of TrustMark-registered businesses or tradespeople to find out more about the products they offer, where they come from, what work is involved, the cost and what savings you could expect. They may be able to help you choose the right home improvements. Make sure you do your own research and are happy with your decision before agreeing to go ahead with any work.

There is no guarantee that a home improvement made under the Greener Home Reward will improve your property's EPC rating.

By following TrustMark's customer charter and code of conduct, registered businesses and tradespeople commit to providing high standards of quality and a complaints handling service. If there’s a problem with the quality of the work, you should, in the first instance, raise the issue with the TrustMark-registered business or tradesperson you used. If that does not resolve the issue, you can escalate the issue with the tradesperson’s scheme with which the registered business or tradesperson is associated. If the issue isn’t resolved after taking this additional step, TrustMark will be able to assist you with access to the Dispute Resolution Ombudsman. Visit the TrustMark website for further information on the dispute resolution process.

You should always carry out your own checks to ensure the business you plan to use is suitable for your needs before agreeing to the work.

Barclays Bank UK PLC isn’t responsible for any work carried out under the Greener Home Reward.

TrustMark is the only government-endorsed quality scheme that covers the work consumers choose to have carried out in or around their home.

TrustMark-registered businesses and tradespeople are vetted and regularly audited to ensure they meet required standards in technical competence, customer service and trading practices. To find out more about TrustMark, visit their website.

No, there is no requirement to borrow more money or take out a loan with Barclays to be eligible for the reward.

You can apply for the reward if you have a residential (owner occupier and not buy to let) mortgage with Barclays Bank UK PLC over property in the UK which is your primary residence and which is not: a foreign currency mortgage, a staff mortgage acquired before 2003, an Interest Free Assistance Loan, a Shared Appreciation Mortgage; or a Protected Appreciation Mortgage.

Greener Home Reward - FAQ

Important information

Our products

Help

Site information

Find us