Greener Home Reward | Frequently Asked Questions

To receive the reward, you’ll need to provide proof of the home improvements and the amount paid by 31 August 2024. The best way to do this is with an invoice, which must include all of the following information: your full name, the invoice date, the address where the home improvements were made, the type of home improvements, the name of the TrustMark-registered business or tradesperson and the amount paid. It’ll also need to show proof of payment and confirmation that the work has been completed. If these aren’t included on the invoice, we’ll accept a separate receipt, proof of payment and/or confirmation of completion.

You can include multiple home improvements on the same invoice. However, we’ll only pay one Greener Home Reward per property.

You’ll have to submit your claim form by 31 July 2024 and provide proof of the work completed. We’ll then email you to let you know if your claim has been accepted. If your claim is accepted, we’ll pay the reward into the same bank account your mortgage Direct Debit is paid from. The payment will arrive within 30 days.

To be eligible for the reward, you must have a current Barclays residential mortgage. Apart from this, there’s no link between your mortgage and the Greener Home Reward.

Claiming the Greener Home Reward and making home improvements doesn’t mean you’ll qualify for a Barclays Green Home Mortgage now, or in the future.

Yes, as long as you meet the eligibility criteria for the Greener Home Reward.

There are three reward levels (£500, £1000 or £2000) – which one you receive depends on the type of home improvements completed. Please see the terms and conditions for more information.

You can only receive one reward, regardless of how many home improvements you make. If you have a joint mortgage, you can only receive one reward between all of you.

You can register for the Greener Home Reward between 25 October 2022 and 31 January 2024 and you must submit your claim by 31 July 2024.

We’ll email you once your claim has been reviewed, asking you to provide proof of the work completed and the amount you paid. You have until 31st August 2024 to submit this information. Once we’ve reviewed this, we’ll email you to let you know if your claim has been successful.

Yes, as long as you apply before 31 January 2024, and have a Barclays residential mortgage when you submit your claim.

Unfortunately, the Greener Home Reward is only available to Barclays residential mortgage customers.

Yes, the cost of the home improvement work must be equal to or more than the value of the relevant home improvement reward. No reward will be paid if the costs of the home improvement work is not equal to or more than the value of the relevant home improvement reward.

You can only receive one reward. If you are a customer on a joint mortgage, then you can only receive one reward as joint customers. The home improvements must be made to the residential property where you permanently live, and which is security for your mortgage. You can’t claim for improvements made to additional properties like holiday homes or buy-to-let properties.

We can’t provide advice on making home improvements. However, if you’re unsure what home improvements to make, you can read the information available on our Greener Homes webpages, which have helpful material and could provide further information¹.

We recommend speaking to a range of TrustMark-registered businesses or tradespeople to find out more about the products they offer, where they come from, what work is involved, the cost and what savings you could expect. They may be able to help you choose the right home improvements. Make sure you do your own research and are happy with your decision before agreeing to go ahead with any work.

There’s no guarantee that a home improvement made under the Greener Home Reward will improve your property’s EPC rating. Your TrustMark-registered tradesperson will need to log the home improvements on the TrustMark data warehouse. This data can be used by your energy rating provider to assess whether you qualify for an updated EPC rating.

By following TrustMark's customer charter and code of conduct, registered businesses and tradespeople commit to providing high standards of quality and a complaints handling service. If there’s a problem with the quality of the work, you should, in the first instance, raise the issue with the TrustMark-registered business or tradesperson you used. If that does not resolve the issue, you can escalate the issue with the tradesperson’s scheme with which the registered business or tradesperson is associated. If the issue isn’t resolved after taking this additional step, TrustMark will be able to assist you with access to the Dispute Resolution Ombudsman. Visit the TrustMark website for further information on the dispute resolution process.

You should always carry out your own checks to ensure the business you plan to use is suitable for your needs before agreeing to the work.

Barclays Bank UK PLC isn’t responsible for any work carried out under the Greener Home Reward.

TrustMark is the only government-endorsed quality scheme that covers the work consumers choose to have carried out in or around their home.

TrustMark-registered businesses and tradespeople are thoroughly vetted and regularly audited to ensure they meet required standards in technical competence, customer service and trading practices, so homeowners can be sure they’re making the right choice. To find out more about TrustMark, visit their website.

No, there is no requirement to borrow more money or take out a loan with Barclays to be eligible for the reward.

Greener Homes Reward - FAQs

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