Greener Home Reward | Frequently Asked Questions

You’ll need to show us an invoice, which must include:

Your full name
The invoice date
The address where the home improvements were made
The type of home improvements
The name of the TrustMark registered or MCS certified business or tradesperson, and the amount paid
Proof of payment and confirmation that the work has been completed. If these aren't included on the invoice, we'll accept a separate receipt of completion.

You can include multiple home improvements on the same invoice. However, we’ll only pay one Greener Home Reward per property.

The invoice or proof of payment must be dated, and needs to be within the last three months of the date you submitted the claim.

We’ll pay the reward into the same bank account your mortgage Direct Debit is paid from. The payment will arrive within 4 weeks of your claim being completed.

You must pay your mortgage via Direct Debit to be eligible for the reward.

You must have an eligible current Barclays residential mortgage when you make a claim for the reward. Apart from this, there’s no link between your mortgage and the Greener Home Reward. To check the full list of eligibility criteria please refer to our Terms and Conditions [PDF, 96.7kb].

Claiming the Greener Home Reward and making home improvements doesn’t mean you’ll qualify for a Barclays Green Home Mortgages now or in the future.

Yes, as long as you meet the eligibility criteria for the Greener Home Reward and the cost to you of the works is equal to or above the value of the reward for the type of improvement work completed.

There are three reward levels (£500, £1000 or £2000) – which one you receive depends on the type of home improvements completed. Please see the terms and conditions for more information.

You can only receive one reward, regardless of how many home improvements you make. If you have a joint mortgage, you can only receive one reward between all of you.

You’ll need to submit a claim with an invoice or proof of payment dated within the last three months of the date you submitted the claim.

We will email you once your claim has been reviewed, asking you to provide proof of the work completed and the amount you paid. You’ll have one month to submit these documents. Once we’ve reviewed this, we’ll email you to let you know if your claim has been successful.

Yes, you can still claim, if you have an active Barclays residential mortgage when you submit your claim.

Unfortunately, the Greener Home Reward is only available to Barclays residential mortgage customers.

Yes, the cost to you of the home improvement work must be equal to or more than the value of the relevant home improvement reward . No reward will be paid if the cost to you of the home improvement work is less than the value of the relevant home improvement reward.

You can only receive one reward. If you are a customer on a joint mortgage, then you can only receive one reward as joint customers. The home improvements must be made to the primary residence, and which is security for your mortgage. You can’t claim for improvements made to additional properties like holiday homes or buy-to-let properties.

We recommend speaking to a range of TrustMark registered or MCS certified businesses or tradespeople to find out more about the products they offer, where they source these products, what work is involved, the cost and how much you could save.

There is no guarantee that a home improvement made under the Greener Home Reward will improve your property's EPC rating.

You should always carry out your own checks to make sure the business you plan to use is right for you before agreeing to the work.

If you’re unhappy with the work they’ve completed, you should contact the business or tradespeople first. If you’re still dissatisfied, follow the complaints process detailed on the Trustmark or MCS website.

We’re not responsible for any work carried out under the Greener Home Reward.

No, there is no requirement to borrow more money or take out a loan with Barclays to be eligible for the reward.

You can apply for the reward if you have a residential (owner occupier and not buy to let) mortgage with Barclays Bank UK PLC over property in the UK which is your primary residence and which is not a foreign currency mortgage, a staff mortgage acquired before 2003, an Interest Free Assistance Loan, a Shared Appreciation Mortgage, or a Protected Appreciation Mortgage.

TrustMark is a government-endorsed quality scheme for work consumers choose to have carried out in or around their home.

MCS is an independent organisation that sets standards for low-carbon products and installations used to produce energy from renewable sources.

To find out more, visit the Trustmark website or MCS website.

Greener Home Reward - FAQ

Important information