How to make a complaint

If you feel our service could be better, we'd really like to know

Contact us in the Barclays app

If you have the app, you can log in and start a chat. Logging in before telling us about your complaint means we’ll have to access to your account details, so it’ll be quicker and easier for us to help you.

Chat to us in the app

Log in to the Barclays app to chat with our team straight away – you can see your previous chats in the app, too. 

Other ways to get in touch

Frequently asked questions