How to make a complaint

If you feel our service could be better, we'd really like to know

Contact us through the Barclays app

If you're registered for the app, you can send us a secure message from there. As you’ll be logged in, we’ll be able to see your account details, so it’ll be quicker and easier for us to help you.

Message us

Send us a message any time from the ‘Contact us’ section of your Barclays app.

It's secure, and our digital assistant is available 24 hours a day, seven days a week. If you need more help, we can message you back between 7am and 11pm on any day.

Not registered for the app? Download it now. You need to be 16 or over to use it. Terms and conditions apply.


Other ways to get in touch

Frequently asked questions