How to make a complaint

If you feel our service could be better, we'd really like to know

Contact us through the Barclays app

If you're registered for the app, you can log in and start a chat. Logging in before telling us about your complaint means we’ll have access to your account details, so it’ll be quicker and easier for us to help you.

Chat with us

You can chat with us anytime in the Barclays app. In the app just press the ‘Chat’ button in the ‘Contact us’ section. You’ll get a notification in the app when we reply. Our chat service is secure and easy to use – and our team is available 24/7.

You must be 16 years or over to use the app. Terms and conditions apply. 

Other ways to get in touch

Frequently asked questions