How to make a complaint
If you feel our service could be better, we'd really like to know
Contact us in the Barclays app
If you have the app, you can log in and start a chat. Logging in before telling us about your complaint means we’ll have to access to your account details, so it’ll be quicker and easier for us to help you.
Chat to us in the app
Log in to the Barclays app to chat with our team straight away – you can see your previous chats in the app, too.
Other ways to get in touch
We’re open Monday to Friday, 7am to 10pm, and 8am to 6pm Saturday and Sunday, meaning your complaint will be investigated with care by our knowledgeable team – at a convenient time for you.
Please call us on one of these numbers, and select option 1:
From the UK: 0800 282 390*
From abroad: +44 (0)207 116 7488*
We’re open Monday to Friday, 7am to 10pm, and 8am to 6pm Saturday and Sunday.
You can send a letter explaining your complaint to
Freepost Barclays Customer Relations
You don’t need to include a postcode or add a stamp for your letter to reach us, but please remember to take the postal service into account for our response time.
Frequently asked questions
Our aim is to resolve your complaint as quickly as possible. To help us do this, please give us
- A description of your concern
- What you'd like us to do to put things right
- Your name and address
- A phone number and the best time to contact you
- Any relevant policy numbers and references.
Once you’ve made a complaint, we'll aim to contact you within 24 hours. We’ll confirm that we’re looking into your complaint and when you can expect a response. We'll also give you a unique reference number so we can find your record quickly.
We’ll always contact you to discuss our final response. We’ll explain what we’ve found, what we plan to do as a result and why we made the decision. This may be over the phone, by email or by post.
We aim to deal with complaints as quickly as possible – this will usually be 15 days, and no longer than eight weeks. We’ll keep you updated.
We’ll give you regular updates, but if you feel there’s extra information that will help us resolve your complaint, you can contact us by phone.
Please keep your unique reference number handy, as it will help us find your information quickly.
Please call us on one of these numbers, and select option 2
From the UK: 0800 282 390
From abroad: +44 (0)207 116 7488
We’re open Monday to Friday between 8am and 8pm.
We’re experiencing a high number of calls at the moment, which is having a big impact on waiting times.
Calls may be recorded so that we can monitor the quality of our service and for security purposes.
We’re sorry if you’re not happy with the decision we've taken. If you wish to take your complaint further, you can ask the Financial Ombudsman Service to look into it for you.
The Financial Ombudsman is a free, independent service for resolving disputes between customers and financial services institutions. You'll need to contact them within 6 months of our final response letter – and they'll ask to see the letter as summary of our investigation of your complaint.
If you’re a larger SME and your complaint isn’t eligible for the Financial Ombudsman Service (FOS) then the Business Banking Resolution Service (BBRS) might be able to look at it instead.
They’re a voluntary independent organisation set up to resolve disputes between eligible larger SMEs and their bank. It’s free – you just need to have a business account and an unresolved dispute with a participating bank.
You can see more information or use the service on the BBRS website.
You can call the Financial Ombudsman Service using with the following numbers.
From a UK landline: 0800 023 4567
From a UK mobile: 0300 123 9123
You can call the BBRS on 0345 646 8825
Calls to 0800 numbers are free when calling from a UK landline. 03 numbers cost no more than a national rate call and are included in inclusive minutes for mobiles. Charges may apply when calling from abroad.
You can contact the Financial Ombudsman Service (FOS) by email:
By visiting their website:
You can email the BBRS at email@example.com
You can write to the Financial Ombudsman Service at the following address:
The Financial Ombudsman Service
You can write to the BBRS at
70 Fleet St