Barclaysafe service

Secure paper document and item storage

Barclaysafe Standard was a storage service for important paper documents like property deeds, policies and legal documents.

Barclaysafe Premium was for items of significance that were stored in-branch for safekeeping.

We’re closing the Barclaysafe service

After stopping the service to new users, we’re now closing the Barclaysafe Standard and Premium service. If you’re an existing user, we’ll be in contact to let you know what happens next.

How to get your document wallet or item

If we’re storing a document wallet or premium item for you, contact us so we can arrange to return it.

We’ll ask you to verify your identity and check the address we have for you is correct. Please tell us your wallet reference number or item barcode if you have one.

If you no longer bank with us, you can verify yourself with the Barclays app before contacting us. Please make a note of the reference number when you’ve completed verification, as you’ll need to tell us this when you get in touch. Alternatively, you can visit us in branch.

We’ll send your document wallet to your address by special delivery, or to a branch with counter service for you to collect. If you have a premium item, you’ll need to collect it from a branch. There’s no charge for either delivery option. You can find your local branch and its opening hours using our branch finder.

Contact us

If you have any questions, log in to our app or Online Banking and send us a message from the ‘Help’ section.

Alternatively, call us on 0345 7 345 345 and select option two. We’re here Monday to Friday, from 8am to 5pm. To maintain a quality service, we may monitor or record phone calls. Call charges.