Secure paper document storage
Barclaysafe Standard is a paper document storage service. We can store important documents like property deeds, policies and legal documents.
We’re closing this service
We haven’t offered the service to new users since October 2019, and we’re now closing it. We’ll be writing to existing users over the next few months to tell them that.
How to get your document wallet
If we’re storing a document wallet for you, please contact us so we can arrange to return it.
When you contact us, please give your wallet reference number. We’ll ask you to go through the identification and verification process to confirm your identity, and update your address if needed.
We can send your wallet to your correspondence address by special delivery, or to a branch with counter service for you to collect. We won’t charge you for either of these. You can find your branch opening hours using our branch finder.
This quickest way to get in touch is using ‘Chat’ in the Barclays app – just log in, scroll down to ‘Contact Us’, select ‘Chat’ and you’ll be connected.
Alternatively, you can call us on 0345 7 345 345 and select option 2. We’re here Monday to Friday, from 8am to 5pm. To maintain a quality service, we may monitor or record phone calls. Call charges.