Our contactless debit cards include the latest advanced security features required by the payment card industry. Payments are processed through the same secure Visa technology as your Chip and PIN transactions. And as an extra precaution, we'll occasionally ask you to enter your PIN to make sure it's you.
Contactless transactions are also covered by the same fraud protection as your Chip and PIN transactions, provided you don’t reveal your card details to anyone else.
If your card is lost or stolen, call us as soon as possible on our 24-hour emergency hotline 0800 400 100*, visit a branch or let us know through the Barclays Mobile Banking app.
Can someone steal my contactless debit card and use its technology to empty my bank account?
No – if someone makes several contactless payments in a row, they'll be prompted to enter the card's PIN for security validation purposes. Contactless transactions are further protected by the fact that they can only be made on purchase of up to £30. For payments above that amount, the payee will be asked to make a Chip & PIN payment in the usual way.
If your card is lost or stolen, let us know immediately and we'll cancel and replace it for you. If you haven’t acted fraudulently or without reasonable care, you won’t be liable for any fraudulent transactions.
If I carry more than 1 contactless card, is there a danger I’ll pay with the wrong one?
Card reader terminals have been designed to reject payment if more than 1 card comes into range. This means you’d have to separate your cards before making a payment, ensuring it’s with the 1 you intended to use.
A card also needs to be very close to the terminal to be in range, which should also help minimise the risk of paying with the wrong one – but still doesn't rule it out.
Other touch-free systems, such as Transport for London’s Oyster cards, use similar technology, which could disrupt a payment if such a card is close enough to your contactless debit or credit card, and vice versa. It’s best to keep contactless cards separate when making a payment.
Can fraudsters use the contactless technology to obtain my card details?
There is a very small risk this could happen. The information sent by the chip in a contactless card only includes the card number and expiry date, so not enough to do any harm. It’s the same information that anyone could see by looking at the front of a card and that alone wouldn’t enable them to make a purchase. Security information, such as the 3-digit security code on the back of a card and your PIN, isn’t sent.