Is contactless payment safe?
Our contactless debit cards include the latest advanced security features required by the payment card industry. Payments are covered by the same fraud protection as your Chip and PIN transactions, provided you don’t reveal your card details to anyone else. As an extra precaution, we'll occasionally ask you to enter your PIN to make sure it's you.
If your card is lost or stolen, report it in the Barclays app or Online Banking, or call us as soon as possible on 0800 400 100*. You can also visit a branch to let us know.
Can someone steal my debit card and use its contactless technology to empty my bank account?
If someone makes several contactless payments in a row, they'll be prompted to enter the card's PIN. Contactless transactions are also protected by the fact that they can only be made on purchase of up to £100.
If your card is lost or stolen, let us know immediately and we'll cancel and replace it for you. If you haven’t acted fraudulently or without reasonable care, you won’t be liable for any fraudulent transactions.
If I carry more than one contactless card, is there a danger I’ll pay with the wrong one?
Card readers reject payment if more than one card comes into range. This means you’d have to separate your cards before making a payment, ensuring it’s with the one you intended to use.
Can fraudsters use contactless technology to obtain my card details?
There is a very small risk this could happen. The information sent by the chip in a contactless card only includes the card number and expiry date, so not enough to do any harm. Security information, such as the 3-digit security code on the back of a card and your PIN, isn’t sent.