You can switch online
If you’re not considering making any other changes to your mortgage, you can switch online. Call us to get your personalised switching web address. Just book an appointment.
We’re here to help
Have your mortgage needs changed? Our mortgage team can help if you want to borrow more, change your term or make any other changes.
Cancel your rate switch
You can cancel your rate switch any time before your new rate starts.
If you have a single part mortgage and you’re waiting for your new rate to start, you can cancel it in the app. To do this, go to your home page and select your mortgage account, then go to ‘Cancel your rate switch’.
If you have a mortgage with multiple parts, or your new rate has started, you’ll need to call us on 0333 202 7580 to discuss your options. We’re here Monday to Friday from 8am to 8pm, Saturdays from 9am to 5pm, Sundays closed, and bank holidays from 9am to 5pm.