Submit IT

If we’ve asked you for supporting documents, it’s quick and secure to send them to us using this portal.

You’ll need:

• The reference number we sent to you by email
• A UK mobile number so we can text you a verification code
• A PDF copy of the documents we’ve requested – each file has a five-megabyte limit.

There are many ways you can create PDF files of your documents. If your mobile phone has a camera, there’s a good chance you can do it using an app you already have, or you can download one designed specifically to scan documents. Otherwise, you could use a scanner or ask your local print shop.

You’ll need to make sure that your images are clear and legible. If a document has more than one page, each page of your document needs to be a separate page within the PDF file. Please check your files before uploading them.

If we need your signature, we’ll send you an email from DocuSign so that you can sign your documents electronically.

Your reference number is valid for 30 days from the day we sent it to you. You can use it to upload your documents or view any you’ve already uploaded.

Your reference number will expire after 30 days. If this happens, contact us using the details in your email. We’ll be happy to help and to answer any questions.