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Open Banking – sharing your data and making payments through other providers

How are we doing?

Since 2018, you’ve been able to share your Barclays data with other companies so that you can use their services and make payments through them. For example, you might want to share your Barclays data with a company that lets you operate all your accounts from one place. This is called ‘Open Banking’.

To make sure you’re getting the best service from us when you use Open Banking, we’ve put together the data below, which tells you how well we’re performing. It shows how fast our service has been and whether there have been times when it isn’t available.

The metrics shown below are for the period 14 September to 30 September to align with regulatory live dates. Metrics for Q4 2019 will show figures from October to December.

Most of them compare our Open Banking services to our digital banking services. By ‘digital banking services’, we mean the Barclays app, the Pingit app, Barclays Online Banking and Barclaycard Account Servicing.

Key

Is our Open Banking service available consistently?

This graph compares the amount of time our Open Banking service was available to the amount of time our digital banking services were available for 14 September to 30 September.

See the independent service quality survey results for our Personal Current Accounts.

14 – 30 September

Open Banking service

99.3%

Barclays app (unplanned outages only)

100%

Barclays app (planned and unplanned outages)

99.7%

Barclays Online Banking (unplanned outages only)

100%

Barclays Online Banking (planned and unplanned outages)

99.4%

Barclaycard Account Servicing (unplanned outages only)

100%

Barclaycard Account Servicing (planned and unplanned outages)

100%

Pingit app (unplanned outages only)

100%

Pingit app (planned and unplanned outages)

99.7%

Sometimes we plan outages so that we can release new features or carry out maintenance. We’ve included all the time our Open Banking service and digital banking services weren’t available in the graph, whether the outage was planned or not. We always let you know when we’ve planned outages and we give you details of other ways of doing your day-to-day banking. The total availability for our digital channels during September only reflects planned maintenance (which you’ll have been told about) – the graph shows the availability based on planned and unplanned outages.  

How quickly are Open Banking payments made, compared to payments made through our digital banking services?

This graph compares the amount of time it took for a company to make an Open Banking payment that you’d authorised to the amount of time it took using our digital banking services.

There isn’t any information for Barclaycard Account Servicing in this graph because those payments are completed in another system.

14 – 30 September

Open Banking service v1.1/v2

2,595

Open Banking service v3.1 (latest version)

1,587

Barclays app

2,607

Barclays Online Banking

2,955

Pingit app

3,167

Account information performance

This graph shows how quickly we provided data when we were asked for it by companies you authorised to request it. This is compared to the amount of time it took to access the same information using our digital banking services.

14 – 30 September

Open Banking service v1.1/v2

2,022

Open Banking service v3.1 (latest version)

2,454

Barclays app

1,857

Barclays Online Banking

2,157

Barclaycard Account Servicing

9,128

Pingit app

1,354

Checking you have enough money available for a payment

This graph shows how quickly a company you used to make a payment was able to check you had enough money available. This is called ‘confirmation of funds’.

14 – 30 September

Open Banking service v3.1 (latest version)

3,398

Successful requests from other companies

This graph shows the percentage of errors that occurred when we received requests from companies you asked us to share your data with, or that you allowed to make a payment for you or check you had enough money available to make a payment.

14 – 30 September

Open Banking service

3.1%

See more detailed data

Download information showing how our Open Banking and digital banking services performed every day for 14 September to 30 September.

Download performance data