Open Banking – sharing your data and making payments through other providers

How are we doing?

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Barclays
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Since 2018, you’ve been able to share your Barclays data with other companies so that you can use their services and make payments through them. For example, you might want to share your Barclays data with a company that lets you operate all your accounts from one place. This is called ‘Open Banking’.

To make sure you’re getting the best service from us when you use Open Banking, we’ve put together the data below, which tells you how well we’re performing. It shows how fast our service has been and whether there have been times when it isn’t available.

The metrics shown below are for the period 01 January to 31 March. 

Most of them compare our Open Banking services to our digital banking services. By ‘digital banking services’, we mean the Barclays app, Barclays Online Banking and Barclaycard Account Servicing.

Key

Key for graphs

Is our Open Banking service available consistently?

This graph compares the amount of time our Open Banking service was available to the amount of time our digital banking services were available over the last three months.

See the independent service quality survey results for our Personal Current Accounts.

Graph compares Open Banking availability to digital banking availability

January

February

March

Quarterly Average

Open Banking service

100.0%

99.9%

99.8%

99.9%

Barclays app (unplanned outages only)

99.9%

99.8%

100.0%

99.9%

Barclays app (planned and unplanned outages)

99.9%

99.8%

100.0%

99.9%

Barclays Online Banking (unplanned outages only)

99.4%

99.3%

100.0%

99.6%

Barclays Online Banking (planned and unplanned outages)

99.4%

99.3%

100.0%

99.6%

Barclaycard Account Servicing (unplanned outages only)

100.0%

100.0%

100.0%

100.0%

Barclaycard Account Servicing (planned and unplanned outages)

100.0%

100.0%

100.0%

100.0%

Open Banking service

January

100.0%

February

99.9%

March

99.8%

Quarterly Average

99.9%

Barclays app (unplanned outages only)

January

99.9%

February

99.8%

March

100.0%

Quarterly Average

99.9%

Barclays app (planned and unplanned outages)

January

99.9%

February

99.8%

March

100.0%

Quarterly Average

99.9%

Barclays Online Banking (unplanned outages only)

January

99.4%

February

99.3%

March

100.0%

Quarterly Average

99.6%

Barclays Online Banking (planned and unplanned outages)

January

99.4%

February

99.3%

March

100.0%

Quarterly Average

99.6%

Barclaycard Account Servicing (unplanned outages only)

January

100.0%

February

100.0%

March

100.0%

Quarterly Average

100.0%

Barclaycard Account Servicing (planned and unplanned outages)

January

100.0%

February

100.0%

March

100.0%

Quarterly Average

100.0%

Sometimes we plan outages so that we can release new features or carry out maintenance. We’ve included all the time our Open Banking service and digital banking services weren’t available in the graph, whether or not the outage was planned. We always let our customers know when we’ve planned outages and we give them details of other ways of doing their day-to-day banking.

How quickly are Open Banking payments made, compared to payments made using our digital banking services?

This graph compares the amount of time it took for a company to make an Open Banking payment that you’d authorised to the amount of time it took using our digital banking services.

There isn’t any information for Barclaycard Account Servicing in this graph because those payments are completed in another system.

Graph compares time taken for an Open Banking payment  with time taken on digital banking services

January

February

March

Quarterly Average

Open Banking service v3

328

315

271

305

Barclays app

1955

1920

1904

1926

Barclays Online Banking

5681

5630

5455

5589

Open Banking service v3

January

328

February

315

March

271

Quarterly Average

305

Barclays app

January

1955

February

1920

March

1904

Quarterly Average

1926

Barclays Online Banking

January

5681

February

5630

March

5455

Quarterly Average

5589

Account information performance

This graph shows how quickly we provided data when we were asked for it by companies you authorised to request it. This is compared to the amount of time it took to access the same information using our digital banking services.

Graph for account information performance

January

February

March

Quarterly Average

Open Banking service v3

246

243

231

240

Barclays app

1031

1019

1006

1019

Barclays Online Banking

3924

4249

4095

4089

Barclaycard Account Servicing

3287

3318

3235

3280

Open Banking service v3

January

246

February

243

March

231

Quarterly Average

240

Barclays app

January

1031

February

1019

March

1006

Quarterly Average

1019

Barclays Online Banking

January

3924

February

4249

March

4095

Quarterly Average

4089

Barclaycard Account Servicing

January

3287

February

3318

March

3235

Quarterly Average

3280

Checking you have enough money available for a payment

This graph shows how quickly a company you used to make a payment was able to check you had enough money available. This is called ‘confirmation of funds’.

This graph shows how quickly the confirmation of funds was.

January

February

March

Quarterly Average

Open Banking service v3

381

228

211

273

Open Banking service v3

January

381

February

228

March

211

Quarterly Average

273

Successful requests from other companies

This graph shows the percentage of errors that occurred when we received requests from companies you asked us to share your data with, or that you allowed to make a payment for you or check you had enough money available to make a payment.

Graph showing the percentage of errors that occurred

January

February

March

Quarterly Average

Open Banking service v3

0.10%

0.25%

0.30%

0.21%

Open Banking service v3

January

0.10%

February

0.25%

March

0.30%

Quarterly Average

0.21%

See more detailed data

Download information showing how our Open Banking and digital banking services performed every day for the period 01 January to 31 March.

Download performance data [PDF, 389.5KB]