Open Banking – sharing your data and making payments through other providers

How are we doing?

Since 2018, you’ve been able to share your Barclays data with other companies so that you can use their services and make payments through them. For example, you might want to share your Barclays data with a company that lets you operate all your accounts from one place. This is called ‘Open Banking’.

To make sure you’re getting the best service from us when you use Open Banking, we’ve put together the data below, which tells you how well we’re performing. It shows how fast our service has been and whether there have been times when it isn’t available.

The metrics shown below are for the period 01 July to 30 September.

Most of them compare our Open Banking services to our digital banking services. By ‘digital banking services’, we mean the Barclays app, Barclays Online Banking and Barclaycard Account Servicing.

Key

Is our Open Banking service available consistently?

This graph compares the amount of time our Open Banking service was available to the amount of time our digital banking services were available over the last three months.

See the independent service quality survey results for our Personal Current Accounts.

	July	August	September	Quarterly Average
Open Banking service	100.0%	100.0%	99.9%	100.0%
Barclays app (unplanned outages only)	100.0%	100.0%	100.0%	100.0%
Barclays app (planned and unplanned outages)	100.0%	100.0%	100.0%	100.0%
Barclays Online Banking (unplanned outages only)	100.0%	100.0%	100.0%	100.0%
Barclays Online Banking (planned and unplanned outages)	100.0%	100.0%	100.0%	100.0%
Barclaycard Account Servicing (unplanned outages only)	99.9%	99.7%	100.0%	99.9%
Barclaycard Account Servicing (planned and unplanned outages)	99.9%	99.7%	100.0%	99.9%

Sometimes we plan outages so that we can release new features or carry out maintenance. We’ve included all the time our Open Banking service and digital banking services weren’t available in the graph, whether or not the outage was planned. We always let our customers know when we’ve planned outages and we give them details of other ways of doing their day-to-day banking.

How quickly are Open Banking payments made, compared to payments made using our digital banking services?

This graph compares the amount of time it took for a company to make an Open Banking payment that you’d authorised to the amount of time it took using our digital banking services.

There isn’t any information for Barclaycard Account Servicing in this graph because those payments are completed in another system.

	July	August	September	Quarterly Average
Open Banking service v3	596	528	605	576
Barclays app	2,566	2,549	2,675	2,597
Barclays Online Banking	5,279	4,287	4,405	4,657

Account information performance

This graph shows how quickly we provided data when we were asked for it by companies you authorised to request it. This is compared to the amount of time it took to access the same information using our digital banking services.

	July	August	September	Quarterly Average
Open Banking service v3	378	384	394	385
Barclays app	1,692	1,672	1,775	1,713
Barclays Online Banking	4,135	3,147	3,207	3,496
Barclaycard Account Servicing	4,775	11,878	4,617	7,090

Checking you have enough money available for a payment

This graph shows how quickly a company you used to make a payment was able to check you had enough money available. This is called ‘confirmation of funds’.

	July	August	September	Quarterly Average
Open Banking service v3	464	442	462	456

Successful requests from other companies

This graph shows the percentage of errors that occurred when we received requests from companies you asked us to share your data with, or that you allowed to make a payment for you or check you had enough money available to make a payment.