Existing customer guides

Managing your mortgage

Find out how to make overpayments, change mortgage holders, get permission to let and deal with worries about mortgage payments.

Useful mortgage guides

Manage your mortgage

See your mortgage details and make changes easily and securely in our app1 and Online Banking.

Overpayments and underpayments

Changing your payments

Paying more into your mortgage account than you need to can help you pay less in the long term and could set you up to make underpayments – find out how.

Changing your mortgage

What to do if your personal situation changes

We'll help you check that your mortgage is still affordable if you want to add or remove someone from the mortgage.

Consent to let

Getting permission to rent out your home

If you want to let out your home temporarily, we might have options that could help.

Paying off your mortgage early

Your options explained

Thinking about using savings or a cash windfall to pay off your mortgage early? We can help.

Help with mortgage payments

Worried you can’t afford your payments?

If you're concerned that you won’t be able to make your mortgage payments, contact us right now to find out about the various ways we can help you.

Need some help?

Call us

Lines are open Monday to Friday from 7am to 8pm, and from 7am to 5pm at weekends.

0333 202 7580

Visit a branch

Find a branch near you and find out when we’re open.