Important information about your accounts
Terms and terminology
Read about your cancellation rights, cooling off periods and terminology relating to our interest rates.
Cooling off (except cash ISAs)
If you're not happy with your account, you have a 14-day period in which to contact us to cancel your account or switch to another account. This period begins on the date your account is opened or the date you receive your terms and conditions and other account information, whichever is the later.
If you contact us within this period to cancel or switch your account, we will refund any account fees you may have paid. However, if you cancel or switch your account at a later date, you will not be refunded the account fees that you have paid.
If you wish to cancel or switch your account, you should tell us by writing to:
Leicester Servicing Centre
Cancellation rights (cash ISAs only)
If you're not happy with your ISA account, you have a 14-day period in which to contact us to cancel it. This period begins on the date your account is opened or the date you receive your terms and conditions and other account information, whichever is the later.
If you contact us within this period to cancel your ISA account, the agreement between us will be cancelled, and the balance on your account and any gross interest earned will be repaid to you.
Subject to HM Revenue & Customs conditions, you will still be able to open an ISA with another ISA manager or us and your full annual subscription limits will remain.
If you wish to cancel your ISA account call into your local branch or write to:
Leicester Servicing Centre
Our interest rates explained
‘Gross’ is the rate payable without tax taken off.
AER - Annual Equivalent Rate
'AER' shows what the interest rate would be if interest was paid and compounded once each year.
Interest is paid gross. If you’re a UK taxpayer, you may have to pay tax on interest earned in excess of your Personal Savings Allowance.
For information and guidance please refer to the HMRC website
Please note, it’s your responsibility to ensure that any tax due on interest payments received is paid to the appropriate tax authority.
Indicates that the interest is exempt from UK income tax, provided all ISA conditions are met. The level and basis of tax can change and the value of tax relief depends on the individual taxpayer.
Changes to our interest rates
Changes to our interest rates will be made in accordance with our terms and conditions.
Your eligible deposits
Your eligible deposits with Barclays Bank UK PLC are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme. Any deposits you hold above the limit are unlikely to be covered.
For further information, please visit www.fscs.org.uk.