
The Barclays app
Take control of your money
Check your balance, send money and earn rewards on your mobile with the Barclays app.1
Our promise to you
If you’re a victim of fraud when using the Barclays app or Online Banking, we’ll refund any money taken from your account.
When you use our Online Banking Online Banking password* and the Barclays app, you're automatically protected by our Online and Mobile Banking Guarantee. This means that, if a fraudster takes any money from your account, we’ll reverse the transactions so it’s like it never happened. This includes paying money back into your account, refunding any charges and interest you’ve paid, and paying any interest you’ve missed out on.
When we won’t refund you
If we have reasonable grounds to think you’re not entitled to a refund, we might look into your claim first.
We won’t give you a refund if we think you’ve acted fraudulently, and we might involve the police in these cases.
We might not give you a refund if you’ve either deliberately, or with gross negligence
We won’t refund any payment made before you told us your card or security details were lost or compromised.
Protecting your account
We give you tools, which are personal to you, so that you can log in to Online Banking, the app or Pingit and carry out transactions.
These include your Online Banking passcodes and memorable word, PINsentry-generated codes, and your 5–digit passcodes for the Barclays app and Pingit. You can also use your fingerprint on compatible mobile devices. It’s important you keep this security information and your mobile device PIN safe.
*You can provide your security details to authorised companies that require your security information to provide account information services and payment initiation services. When we say authorised, we mean a company which is authorised by the Financial Conduct Authority or another European regulator to provide the relevant service. In the UK, the Financial Conduct Authority’s register (available at https://register.fca.org.uk/) will tell you whether a company is authorised. You should always consider the implications of sharing your security credentials and your personal information.
Other ways we protect you
Take control of your money
Check your balance, send money and earn rewards on your mobile with the Barclays app.1
Banking on your desktop
A secure way to access your accounts, manage payments, check your statements and much more, 24 hours a day.